I submitted my withdraw on 11/16/2018 and was declined due to not providing documents. I have proof of my documents sent threw email on 11/16/2018 and today someone sent me a message saying they received all my documents. I sent a message today to check the status and they customer service is unprofessional and act like they don't know whats going on telling me I am going to get my juicy money soon just calm my nerves. I completed my 3000 dollar play through sent in all my documents and I also completed an online hoo yu verification still nothing. I need help so I can no whats going on with my withdraw.