Hold on withdrawals - no payments

On September 7th a payout of 300.00 to my bank account ending in 1581, which was closed and reopened with a new account number ending in 2589 same bank. Clubplayer updated new bank details and approved. On September 13th another withdrawal of 192 was also sent out on 13th the same bank account. The payment 192 returned from Clubplayer processors and was reissued to the new bank account number. Ho­wever, Clubplayer deceived me into thinking the payment for 300 would be reissued on 10-24-18 because a VIP Manager Alison said she saw that it was not reissued (see email below). Clubplayer finance department claims that I received both payments but I hadn’t because my account was closed. I immediately called VIP manager Logan, before the payments were sent out and I was told that everything was updated and both payments would be sent to the new account. However, the payments were sent to the wrong account the 1581 as a result I didn’t get paid for both. It was not until October 13th that they made me wait for the payments come back from the processor that the 192 was reissued to account ending in 2589. But, Clubplayer finance department lost my payment from September 7th for 300 and has not received as of today. This is going on over four months. VIP managers have deceived me into believing that this payment was always on its way. Also, my current withdrawals for 100 and 270 are on hold even after I opened the US bank account they told me to in order to send these payments. I have sent over 200 emails and I am getting no response from the finance team and VIP department will not take the calls. By the way I am always told that I am a valuable VIP member but I do not feel that way. I have sent a certified letter from the bank stating that they have not received the payments and I have sent a bank statement with personal details. I was told after sending personal information that all my payments would be sent and that part was definitely not true. As of today, December 26th 2018, I have not received any of the payments for the 300, the 270, or the 100. I have been dealing with this since Sept.7, 2018.

JD < surname removed > (Your Casino Support )

Nov 16, 06:00 EST

Hi,

Hope you are having a good day!

I tried calling you as I was informed by my colleague regarding your payout issue of $300, and i have a reply from finance department.

You are requested to provide copy of official bank statement (not from online banking app) starting from July 2018 at p­aym­ent­s@c­asi­nos­upp­ort­cen­ter.com.

Once you have done that you can CC the email to this email as well, so that i know you have sent them the email, and i will follow up from there.

And i hope to have this resolved for you as soon as possible.

Have a wonderful day ahead!

Regards,

JD < surname removed >

Alisa < surname removed >(Your Casino Support )

Oct 27, 02:22 EDT

Hello,

After reviewing your account I see that your $300 withdrawal request has not been sent to the processors yet. However, a previous agent has already escalated your withdrawal request so our finance team is looking over it now. All your bankwire details are complete and verified so you should have no problem getting your withdrawal request. We apologize for the inconvenience, but we thank you for your patience!

If you have any more questions feel free to contact us on live chat. We are available 24/7!

Regards,

Alisa < surname removed >

Tony < surname removed >(Your Casino Support )

Oct 25, 07:11 EDT

Hi:

Sorry for the delay in getting back to your voicemail, Unfortunately its to late for me to call you due to the time zone difference.

I can see you have a pending withdrawal of $500 which was requested on the 20th.

All withdrawal requests must be reviewed and approved by the Casino before being sent for payment.

We will review your request within 3-5 business days of the date of request, only if we have your complete documents in and posted to your account. All ineligible withdrawal request will be denied within that time frame. All eligible withdrawals will be approved within 7 business days of the requested date and a maximum of $2,500 will be approved per pay period.

Payment will be made within 7-10 business days after approval and a maximum of $2,500 will be sent per week. All remaining balances will be sent the following week(s) though the amount(s) may vary due to processor limitations.

So please check back with us tomorrow (10/26/2018) for an update

I hope this helps

Regards,

Tony < surname removed >

On Monday, October 1, 2018 payments wrote:

Hello:

Thank you for your email. Your new bank information was updated on your account. Once we have received the rejected confirmation from the processor, we will re-issue your payout including fees. Please do not hesitate to contact us back if you have further questions.

Kind regards,

Finance Team-Eunice