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Club Player Casino - Difficulty Processing My Withdrawal

RESOLVED
Complaint Info
Disputed casino Club Player Casino
Reason Verification issues
Posted on October 7, 2021

Tawni,

For over a week I have been trying to submit a withdrawal request at Club Player Casino. Initially I came to realize that the cause of my problem was outdated documentation. Updated documents were emailed to the casino on 9/27/2021. When this did not resolve the issue, I contacted the casino via the chat function. Three times I have chatted with casino representatives, but the issue is still unresolved. One representative instructed me to select the link for a withdrawal option, but no withdrawal option was available. My chat was then disconnected just as I was typing my response. In my most recent chat yesterday, the customer service agent was more understanding and was able to confirm that my documents were received. They said they will forward the information to the correct department. Also, it was suggested that I log in again in 24 hours to see if the issue has been resolved. The suggested amount of time has now passed and the issue is still unresolved. Furthermore, no one from the casino has contacted me to clarify what is being done to resolve this issue.

Can you please look into this issue.

Thanks,

Tom

AskGamblers
Posted on October 7, 2021

Dear @pdocker1,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on October 11, 2021

Hi Tom--

I'm so sorry--there's a bit of a glitch with this new docume­nta­tio­n/w­ith­drawal page thingy. :-(

In order to take care of your withdrawal, I'd like to ask that you please drop me an email. In this, you'll need to state the amount of the withdrawal you are requesting, along with your casino username and the name of the casino. With this email, I can have our Payments Manager manually request the withdrawal on our side. I've attached my email for you to contact me.

As soon as I receive this, I'll have things sorted out for you.

All the best,

Tawni

Posted on October 12, 2021

A emailed has been sent to Tawni.

pdocker1 Florida
Posted on October 13, 2021

The withdrawal appears to be moving through the queue. Tawni comes through again. Thanks girl!

It is ok for Askgamblers to close this complaint.

AskGamblers
Posted on October 14, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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