I play at this casino and it's sister casino often and today claimed cash back after a busted deposit. I decided to withdraw winnings at $3000 (I had won over $5000) and requested the daily max $2500. The chat agent stated that management needs to be contacted because I placed bet upwards of $10. The cash back terms are listed on the main page of the casino and no where there does it state that $10 is the maximum bet on cashback. Now I am aware that $10 is the maximum when claiming a bonus but I was under the impression that cashback was not considered one of the bonuses as it states play it how you like. I was told by the chat agent that I may get a response tomorrow which didn't sound promising. This is so disappointing especially considering how much I play here and how little I win. If $10 is the max bet it should be posted under the cashback terms on the homepage just as it is posted under the other promo codes.