Betsamigo Casino - Delaying Withdrawal Process - 500 EUR

Dear Player,

We are pleased to inform you that your withdrawal request has been successfully reviewed. Please allow for some time while we process the transaction.

We apologize for the frustration, however in some cases and in order to ensure the safety of transactions and comply with regulations, we may require additional verification from our customers.

Sincerely,

The Betsamigo Team

Understood, thank you very much for the update regarding my withdrawal and for the quick response time via this forum. I will update here once i can see the withdrawal has been processed and reached my bank account.

Liam

Dear Player,

We would like to inform you that following our review during the withdrawal process, we have spotted breach of the following T&Cs 11.1-4, 12.10, 12.11.1. As a result of the violation, winnings originated from your last deposit have been removed. Please note that our team has already informed you extensively via email regarding this decision.

Sincerely,

The Betsamigo Team

All of a sudden betsamigo is claiming that i should not be paid out and revoked 980 euros of my winnings, they have not justified this decision. I have read through the terms and condiitions below and can with confidence say i have not violated any of these rules. This is unnaceptable, can the moderators of this forum please intervene.

- I own a single account with betsamigo (no duplicate account)
- i have not undertaken fraudelent or criminal activity.
- I have not charged back anything.
- I have not colluded
- i am not bankrupt
- I do not have any unfair advantage

The email they sent is below:

Dear Liam

We would like to inform you that your withdrawal has been cancelled by the payments department and the amount of 980€ has been removed from your balance due to the breach of the following Terms & Conditions:

11.1. The following practices in relation to the Services:
a) abuse of bonuses or other promotions (as defined in paragraph 11.4)

b) using unfair external factors or influences (commonly known as cheating)

c) taking unfair advantage (as defined in paragraph 11.4);

d) opening any Duplicate Accounts; and/or

e) undertaking fraudulent practice or criminal activity (as defined in paragraph 11.4), constitute "Prohibited Practices" and are not permitted. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur.

11.2. You agree that you shall not participate in or be connected with any form of Prohibited Practice in connection with your access to or use of the Services.

11.3. If:

a) We have reasonable grounds to believe that you have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or

b) You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or

c) We become aware that you have "charged back" or denied any of the purchases or deposits that you made to your account; or

d) You become bankrupt or suffer analogous proceedings anywhere in the world,
then, (including in connection with any suspension and/or termination of your account) we shall have the right, in respect of your account to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) outlined in this paragraph.

11.4. For the purposes of this paragraph 11:

a) A "fraudulent practice" means any fraudulent activity engaged in by you or by any person acting on your behalf or in collusion with you, and shall include, without limitation:
fraudulent charge-backs and rake-back activity;
the use by you or any other person who was participating in the same game as you at any time, of a stolen, cloned or otherwise unauthorized credit or debit card, as a source of funds;
the collusion by you with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us);
any attempt to register false or misleading account information;
any actual or attempted act by you which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;

b) An "unfair advantage" shall include, without limitation:
the exploitation of a fault, loophole or error in our or any third party's software used by you in connection with the Services (including in respect of any game);
the use of automated players ('bots'), or other 3rd party software or analysis systems; or
the exploitation by you, of an 'Error' as defined in paragraph 18, in any case either to your advantage and/or to the disadvantage of us or other.

c) Bonus Abuse includes, but is not limited to:

i. breach of terms and conditions of a bonus, free bets or any other promotional offer

ii. the opening of multiple accounts to claim multiple bonuses;

iii. all bonuses are subject to bonus use limitation based on the bonus engine, and, unless stated otherwise, they shouldn't be used more that 6 times per calendar month; if for any reason a bonus code is used by an individual player over the stated amount, the Company reserves the right to further investigate bonus abusing pattern and deduct bonus winnings plus all 3rd-party charges arising from player's activity (payment fees, providers fees, etc)
Where there is a reasonable suspicion that the Account Holder has committed or attempted to commit a bonus abuse, either on their own or as part of a group, company reserves the right to:

i. forfeit the bonus allocated to the Account Holder and any winnings from that bonus, and/or

ii. revoke, deny, or withdraw a bonus offer from the Account Holder, and/or

iii. block an access to particular products, and/or

iv. exclude the Account Holder from any future promotional offers, and/or

v. terminate the Account Holder’s account with immediate effect.

12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if: i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network “VPN”) ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.

12.11 Company reserves the right to close down existing accounts without explanation. In this event, or in the event of an account closure by a customer the gull balance will be paid out unless any fraudulent (e.g. Arbitrage, etc.) behavior is suspected. In case of fraudulent behavior, winnings will be voided and deposits will be confiscated or refunded, at Company's sole discretion, after we deduct the corresponding administrative and transaction fees and any fees that Company is obliged to pay to the competent authorities due to a customer’s complaint. Company also reserves the right to report to the appropriate authorities, if any customer is involved in any form of suspected fraudulent behavior.
12.11.1 As "Sportsbook Bonus abuse" the Website refers to the method employed by certain players to exploit Sportsbook offers to their advantage. In such instances, we reserve the right to void bets, deduct winnings and remaining funds, or return the user's initial deposit at the Website's discretion. Indicators that strongly suggest a user is abusing our offers through the bonus abuse system include, but are not limited to, the following:
i) Making only one deposit to receive the maximum bonus available.
ii) Initiating betting activity with a single or double bet with a stake equal to his deposit plus the bonus money.
iii) Commencing betting activity with single bets, with stakes totaling his deposit placed on high odds selections (average of 2.0 and higher) and wagering the exact amount required to clear the bonus prior to requesting a payout.
iv) Consistent use of the above-mentioned strategy and otherwise limited engagement with the platform beyond depositing to receive bonuses, suggesting a sole interest in exploiting deposit offers.
v) Consistently maxing out bets and focusing on the same markets and betting strategy, avoiding any diversification of the betting portfolio.
vi) Presence of multiple accounts associated with the same individual, often used to exploit deposit bonuses repeatedly.
In such cases, the Website reserves the right to take appropriate actions to address bonus abuse, as outlined in our terms and conditions.

Furthermore, the team has even in this forum previously acknowledged that the investigation of my account was sucessful and that the funds will we sent out, so to later remove these funds is a clear show of undergoing fraudelent activity on there behalf to steal peoples money.

Dear Betsamigo Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and information that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that, in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thank you in advance.

I emailed them this:
Hi,

Today you guys emailed me saying i breached Terms and conditions as justification for removing my winnings, i can however, ensure that i have undergone no such conduct. As a result i request that you provide specific details to support your claim, exactly what you are claiming i have done, and proof of such conduct. If not possible i expect a refund.

I have a forum in Askgamblers in which i was told that: We are pleased to inform you that your withdrawal request has been successfully reviewed. Please allow for some time while we process the transaction.

We apologize for the frustration, however in some cases and in order to ensure the safety of transactions and comply with regulations, we may require additional verification from our customers.

showing that your team conducted a week long investigation, which resulted in my account and wins being proven legitimate. For this to be gone back on is unacceptable. As such I expect the proof of misconduct, if not i will be reaching out to the MGA, askgambler, Gamble joes, casinomeister, Reddit, Thegambling forum, To notify them of your fraudulent conduct.

Cheers,
Liam



And the only response i got was this:
Dear Liam

Thank you for contacting us.

We understand that you may be disappointed with the outcome of the decision made by the relevant department.

Please be informed that our decision is final and was made in accordance with our terms and conditions.

We would like to inform you that our Terms and Conditions are approved and authorized by the license regulator, aiming to ensure that all gaming activities are carried out in a socially responsible manner.
Do not hesitate to contact us in case you need any further help. Have a good day.

Kind regards,

This is showing clearly that the move was unjustified as they have no evidence for their claims, how a company like this is allowed to operate through the Malta gaming authority is shocking, I would urge any individuals considering using Betsamigo to stay clear and seek other online casinos. All things considered, i will be waiting on updates in this forum, if unsucessfull I will be filing a complaint with the MGA for fraudulent activity.

I once again asked, what terms and services have i breached and do you have any evidence. this was the response:

Dear Liam

Please be informed that our decision is final and was made in accordance with our terms and conditions.

We do not have any further information to share as you have already been informed.
Do not hesitate to contact us in case you need any further help. Have a good day.

Kind regards,

It's clear they have no intention of righting this, does anyone have information on how i can settle this with the proper authorities? I have heard via reviews that MADRE is an ineffective dispute settlement body who seems to never go against L.C.S Limited, perhaps small claims court or what are my options? I have PDF copies of all necessary documents to prove their wrongdoing.

Dear Ask Gamblers,

Please be informed that we have sent you the relevant email justifying our actions regarding the player.

Sincerely,

The Betsamigo Team

For a business to ensure integrity transparency is a necessity, I would appreciate seeing your justification to ensure no false claims are being made to weasel your way out of this.