I was contacted by the website to provide some ID including one next to my face ( which I already find somewhat weird), and I provided them with this as well as a passport copy and an updated proof of address.
Logged into chat the next day, and was told to wait, and then logged into chat again and was told to wait, and then I received an email containing the following:
Thank you for your sending your dcuments.
During the verification process, we noticed irregularities with the documents you provided us with. We would like to inform you that when customers open accounts with us, they are obliged to register with accurate and correct details.
Since you breached our General Terms and Conditions (Specifically: 2.2.3 & 4.1), your account will remain closed and your funds will not be reimbursed. Please be informed that the gaming contract between you and the company is, therefore, terminated and we cannot assist you any further.
We wish you all the best for your future.
Your bet-at-home.com team
There is no explanation whatsoever to this account closure, and quite frankly, thieving of my money! I have seen on this site that plenty of people have had the same issue with this casino!