Hello I have had it with being shoved from pillar to post trying to make a withdrawal of a measly amount of R1400. I submitted all documents requested (around 7 or 8 times) each time being told it was too large.... FINALLY i seemed to find a competent Customer Service guy and he said i may send it Via the chat. I Was finally emailed to say my withdrawal was approved (halleluja.... or so i thought) after around a week of sending and resending documents. i was told it would be within 5 days (working)...... this was on the 20th. It is now going into the 2nd of the following month. so i messaged to see what was happening and was again shocked to hear they needed MORE "information" from me. Now what P**SED me RIGHT of is that whoever the fool doing they illusive payments is , They should have had the presence of mind to make contact and let me know this was needed.. But instead its left. Through all this they still have the audacity to email me their "offers" expecting me to deposit again!!! I actually liked this casino (as far as online goes), but considering the amount of money i have spent over the last year and a half there, and this being my first actual attempt at a withdrawal, i have changed my outlook on them. Their so called service is rubbish and i very much doubt i shall be depositing there again! Please see screenshots of emails that i explained to you! thanks and i hope this gets sorted out before i expire of old age!