On Feb. 17th 2017, I deposited $50 and chose a 250% bonus with 30 free spins giving me $175 in my account to play. I utilized the bonus game for a few hours and when I got my total balance to $300 (after going above that for a bit and then back down and stopping there), I then requested a withdrawal of the funds. I emailed in all my authorization information (drivers license, copy of credit card, proof of address, etc.) to their firstname.lastname@example.org. On Monday, Feb. 20th....I called and checked to make sure documents received and was told by a man with an Australian accent that they had received them and I would have to wait for them to process. Today on Feb. 24th I received an email stating my request had been denied and could be for many various reasons and to contact them to see what I could do to get it approved. I called and left voicemail as several calls and nobody answers ever. I tried online chat and the agent couldn't help and said finance didn't have my paperwork according to when they checked my account...but when I explained I was told they had received paperwork/documents and my email DID NOT state NO RECEIPT OF DOCUMENTATION as ONE of the reasons....how could it be that?? They then told me sorry but finance needs more time with account and try back in a few days. I just want a simple answer as to why it was declined so I can fix it to get it approved. I don't think that is asking much. Please help so I don't have to involve an attorney.