At the end of the year, last year. I won the Rolla vault which was around 215000 sc. They immediately took it all out of my account, and then a few days later they put it back into my account, and I could start redeeming it. Rolla has only allowed me to redeem 10000 sc per day and only on business days. I received an email from them, that on January 26th, I will no longer be eligible to redeem my sc in the state of TN. I've tried asking them to manually redeem the sc to my skrill account, as ill only be able to withdraw 30000 sc by the 26th. That leaves me with over 55,000 sc that I will not be able to redeem. They seem to have no interest in responding to me. I also just got the email yesterday from Rolla that they will be leaving the state of TN, which is understandable, but to only give a 5 days notice, which is ot sufficient in my case, to even allow me to withdraw all my sc, seems criminal. I will attach screenshots on the win and the email they sent me.
Complaint Info
Disputed casino
Reason
COMPLAINT REFERRED BY AGCCS PARTNER
Time2play
Referred ComplaintsRolla Casino Complaints
- 1 of 4 Resolved
- 3 days Avg. Response Time
- 3 days Avg. Complaint Duration
- 1,931 USD Avg. Amount
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Unresolved
Rolla Casino - Issues with verification customer support and payment of winnings
$7,000
Unresolved
Rolla Casino - Issues with verification customer support and payment of winnings
Hi, I have an account with Rolla Casino, I thought it was safe to use as I've heard amazing things about WOW casino, I was about to redeem the amount ...
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Unresolved
Rolla Casino - Rolla will not respond
$150
Unresolved
Rolla Casino - Rolla will not respond
On Sept 28, I was playing at Rolla Casino and after purchasing a coin package, I won $150. I went to redeem my winnings, and it said I had to be ...
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Unresolved
Rolla Casino - Refusal to pay owed winnings without valid justification
$100
Unresolved
Rolla Casino - Refusal to pay owed winnings without valid justification
I am filing a complaint against Rolla.com, operated by MW Services Limited (Gibraltar, company reg. no. 120828), for refusing to pay $100 USD owed to ...
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Resolved
Rolla Casino - Troubles with a withdrawal
$700
Resolved
Rolla Casino - Troubles with a withdrawal
I deposited $30 nzd at Rolla casino ( based on great rating and zero complaints!!) on 9/4/2019 and managed to get the amount to $500 with playthrough ...
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