Complaint #25 African Palace Casino

Withdrawal Problems

By Anthony C.

10 years ago

I made a withdrawal from my account for $20000 AUD on the 15/07/16, i was informed it would take 1-5 business days, the withdrawal is still pending and i am just being told the same thing over and over from casino support, my withdrawal has not progressed at all.

Disputed Casino African Palace Casino

Reason Delayed payment

Amount $21000

Discussion

AskGamblers

• Support Team

9 years ago

Dear African Palace Casino,

Please let us know if there's some update regarding this case.

anthonyclaver

• Australia

9 years ago

EIGHT MONTHS and still $3000 outstanding, payments have stopped and no information is forthcoming from Riley the Pitboss. I am still being told it is due to an international banking issue, my payments are being received through Neteller. I dont understand how this casino is still in operation, please assist in having this matter finalised and my payment made in full as i can no longer continue with the constant emails and phone calls to the customer service team to resolve this problem.

AskGamblers

• Support Team

9 years ago

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one last try and help both parties involved into the dispute reaching to a satisfactory resolution.

anthonyclaver

• Australia

9 years ago

I made a withdrawal on the 15/07/2016 for $22000 NZD, I am still waiting for my withdrawal to be finalized.
I still have $6000 outstanding, I am meant to be receiving $1000 a week on a payment plan but despite my constant emailing and calling to the customer service team, in particular the Pitboss Riley, they still miss more payments than they make.This casino has made several promises but failed to meet any of them, I can never get a straight answer from anyone and am at the stage now where i have made three phone calls and sent three emails to ensure this weeks payment was made. It was not. This is an absolute joke and the worst online casino experience i have ever had.

African Palace Casino Complaint Stats

Resolved 11 / 33

Avg. Amount $2,036

Avg. Complaint Duration 7 days

Avg. Response Time 4 days

African Palace Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 10 out of 32 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

African Palace Casino Complaints

See all complaints for this casino

Won't pay out my withdrawal

Dear sir my user name is AFR91480932 and I request for my withdrawal of INR 28000 last year in the month of june and till now I did not get my withdrawal in my bank account and casino say that we shut down this casino. They shut down the casino after my deposit and they never informed me about this. This casino have three sister casino , Indio casino, Grand reef casino also and all of these casino use the same banking account of GLOBOTEC INDIA and now they refused to refund my money. Please I request you to take very strong action against these fraud casino and punish them. Seized their bank accounts and refund to player who cheated by them

Unresolved

₹28,000

Not reachable, withdrawal still not paid

Hi Sir / Madam, I am Online Casino Player in African Palace Casino with a Username AFR91884502 I am facing lot of issues regarding these casino. I have account with them. From past 2 Months, this Casino has stopped their operations & they are also holding my withdrawals up to 1 Lakhs. They can not be reached in any ways, either through phone, mail or any ways & even there Playtech software is not opening. Kindly Help me to resolve this. I am really fedup with this kind of action from this Casino. Kindly Help, expecting your reply at the earliest. Regards, Mary

Unresolved

₹100,000

Not processing my withdrawals

Sar my name is Hebry < surname removed > i am from India, my african palace casino id is AFR91753412 Last 2 months theare not giving withdraw my big amount is pending near about 500000 INR balance My email is < email removed >. I send u alll attachment of withdraw balance i am asking casino support and now no one is responding no calls and emails. plz help me

Unresolved

₹500,000

Withdrawal not proceed after 10 days

Sir my user name - AFR91705672 i have requested withdrawal in african palace casino of amt 39000 INR one week ago but they are not proceed my withdrawal till now. I have also send a emailed of regarding this but they are not responding. they are not answering my calls pls help me regarding my delayed payment. Thanks.

Unresolved

₹39,000

Money still not paid after multiple follow ups

My username is AFR91842342 . My withdrawal was not reflect to my account till now, All they say is "we have escalated your issue and our finance team is looking into it." I made a withdrawal on April month and i have did four withdrawals in the amount of INR12000 , INR 12000, INR7192.50 and INR 7215 and still no response from them on date I can receive my withdrawal. Soon after that i received a response from african palace casino few days back stating below, "It has been brought to our attention from our withdrawals team that there is a discrepancy with your latest withdrawals at African Palace Online. Upon closer inspection it has been identified that your gameplay has been deemed irregular as per the terms and condition on our casino. We have found that your gameplay sessions has been negatively motivated during your play sessions, and that you have not wagered & cashed out in the spirit of fair play. Your Bets have been found to be in excess or more than the limitations set at 30% of the Deposit match bonus received. All Bonuses granted, (whether it’s a Free bonus or a Match offer) are granted with the intent that a player will agree to the casino’s Terms and Conditions and wager the required amount in the spirit of fairness for fun and enjoyment, and not to be with a malicious gameplay behaviour to harm the casino in any way." I have received this message from casino. after that i have asked support team, they told me that , you will get the payment soon, but till now i didnt got my payment...

Unresolved

Still no payment after 2 months

On April 11 I made a withdrawal of € 450. On May 19 a withdrawal of € 680. So in total now € 1130. Many excuses when I asked about the payment of € 450, they never knew when the payment would take place. The last 2 weeks they don't respond anymore on my emails. Sistercasino Grand Reef (same problems) already got a warning, when will this casino be warned?

Unresolved