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WildSlots Casino - Unfairly confiscating 11966SEK after stalling verification for two weeks

RESOLVED
alibarre977 Sweden
posted on November 16, 2017.

Hi AskGamblers (and hopefully WildSlots),

I made an account on WildSlots 18th october, deposited 1000 SEK and played slots with a 100% bonus (total start 2000 SEK).
After a few days (23rd october) I had wagered the bonus req and were able to take out my winnings of 11966 SEK.
***
25th october I get this wierd mail (...?):
https:­//w­ww.a­sk­gam­ble­rs.c­om­/up­loa­ds/­com­pla­int­-pr­oof­/wi­erd­-ma­il-­car­d-5­a0d­95a­c75­28f­799­9c8­b45­e4.png

Something like (If I understand it correctly?) they think It´s not me who made the deposit and they want my signature togheter with the "real owner" of the card. (I didn´t even deposit with card so what are they talking about was I thinking)...

I answered the day after: I do not understand what you mean by this? I've deposited the money from my own account (of course), via Trustly. You speak like there would be a third party if I understand this right?
Card-owner or what you call it and player is the same - ME. Develop this please!
***
After this I don´t get any more answers or mails, until 28th october: "We have a very popular insurance bonus that I can add to your current withdrawal!"
https:­//w­ww.a­sk­gam­ble­rs.c­om­/up­loa­ds/­com­pla­int­-pr­oof­/fi­rst­-ma­il-­bon­us-­kee­p-p­lay­ing­-5a­0d9­87e­752­8f7­b5e­88b­457­a.png
I don,t answer this mail so it takes 3 more days and then I get a NEW one, same as first?!
(When I log in to my account I can see the money is still there, so they have sent back my withdrawal request without even telling me this...). I answer them: "I want to keep my withdrawal thanks, and have sent a new withdrawal request. Fix it"
***
Then I get this e-mail AGAIN?! And I don´t know what they are talking about?!
"My is the owner of ending <4 last digits> and I allow [First Name] [Surname] to use this account on Wildslots.com for deposits and withdrawals."
STILL, I AM THE ONE WHO ARE PLAYING AT MY ACCOUNT (OFCOURSE), why are you sending this????
https:­//w­ww.a­sk­gam­ble­rs.c­om­/up­loa­ds/­com­pla­int­-pr­oof­/wi­erd­-em­ail­-ag­ain­-5a­0d9­aa7­752­8f7­ad9­c8b­45d­6.png
***
After this I get this "win-win promotion" e-mail 4th, 7th and 14th of november, and I have already told them I DONT WANT IT! So why spam me instead of withdrawing my money..?
https:­//w­ww.a­sk­gam­ble­rs.c­om­/up­loa­ds/­com­pla­int­-pr­oof­/th­ey-­don­t-s­top­-wi­nwi­n-m­ail­s-5­a0d­9bf­975­28f­7da­d48­b46­56.png
****

Finally, the day after the last "win-win" spam e-mails, 16th of october. I get this:
https:­//w­ww.a­sk­gam­ble­rs.c­om­/up­loa­ds/­com­pla­int­-pr­oof­/wt­f-4­-5a­0d9­cb7­752­8f7­28b­d8b­467­a.png
E-mail in english:
"Dear Sir / Madam Baran

We will contact you regarding your current withdrawal at your Wildslot account

We would like to inform you that your current withdrawal has been denied.

We reserve the right to offer bonuses and / or other promotions and / or special offers and these offers will comply with your own terms. We reserve the right to withdraw these special offers and bonuses at any time. If the company considers that a user of the Company's Services abuses or attempts to abuse a bonus offer or other promotion, or may benefit from this abuse or be misled with the company's gaming policy, the company may, with full authority, deny or remove these bonuses and offers from a player. The company may also terminate all agreements with this user, either temporarily or permanently, and turn off this player's access to the Company's Services and / or block this Player's Game Account. The company reserves the right to deny any pending withdrawal under these terms.

Please note that your original deposit is available in your account

You can contact us directly at [email protected] if you have any questions about this

Sincerely:
payout team"



Taking ALL MY WINNINGS except my deposit, for no reason..?

Please tell me what I did wrong, or what you want me to do to get my winnings!

Regards
Ali

posted on November 21, 2017.

Hi,

We will look into the matter.

Regards,
Wildslots

alibarre977 Sweden
posted on November 21, 2017.

I wait for WildSlots to give me further information, hopefully here so everyone can see it.

/Ali

posted on November 25, 2017.

Hi Ali,

We are still looking in to the matter and will update you as soon as possible.

Regards,
Wildslots

posted on November 28, 2017.

Hi,

The player has been refunded his balance. We do not multiple welcome bonuses within our network but it seems the player signed up before this policy was introduced. This complaint is now resolved.

/Wildslots

AskGamblers
posted on November 29, 2017.

Dear @alibarre977,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

WildSlots Casino complaints

  • 10 of 10 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 863 USD avg amount

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