I really don’t know where to turn, I won over £11k online with Vernons casino and they are making it impossible for me to withdraw my winnings. I have sent them the following documents:
Photo of my driver’s licence
Photo of my passport
Photo of me holding my driver’s licence
A photo of me holding a newspaper
SEVERAL screenshots of my Neteller account
Signed deposit confirmation form which was sent through to my house, I signed and returned
Rather than ask me for all of these documents at the beginning, each time a document that I have sent to them is approved, they have been asking for something else. I have sent them everything they could possibly need. They asked for a screenshot of my neteller account showing the deposit, I I sent them this several times as each time I sent It they responded to my email saying ‘thank you for your email but please note that we are still waiting for a screenshot whereby it shows the transaction from your Neteller account to Netplaytv’. My latest email was sent on 6 September responding to them asking for my neteller screenshot AGAIN, I responded explaining that I had already sent it and I reattached it to my email, I also explained as clearly as I could that I am attaching exactly what they have asked for (a screenshot showing the credit into my account to fund my deposit and the deposit to Vernons). To this date (25 September) I have not had a response. I give up now, I'm so fustrated by their incompetence, I have borrowed money on the strength of this payout which I have been waiting for since January 2015 and Vernons just seem to be sitting back taking their time without a care for my situation. This has caused me a lot of stress and upset and a strained relationship between myself and the friend that I borrowed money from. Vernons have no reason to withhold my money, can anyone help me or suggest what I can do to next?