I have been waiting 23 days now for redemption.
I've emailed support and used live chat with no resolution.
I keep getting the same answer that it could take 90 days.
I have redeemed here over 5 times previously and never had an issue, but support is awful at the moment.
My redemption request is for $500.
AskGamblers
Dear The Money Factory Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
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