I have a redemption of 800 that states in my account it was paid but was never paid out to me. I am asking them to send it to another bank account or investigate what Happened and it has been well over 2 weeks now. I have no update on what happened to it. Or any notification of if I will get the money
Complaint Info
Zula Casino Complaints
- 3 of 21 resolved
- 2 days avg response
- 4 days avg complaint life
- 6,052 USD avg amount
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Unresolved
Zula Casino - Stated rewards not provided
Unresolved
Zula Casino - Stated rewards not provided
I have been playing at Zula Casino for some time and make clean deposits regularly. I am now a Platinum Tier player. In the tab that describes the ...
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Unresolved
Zula Casino - Redemption request not going through and account locked for security
Unresolved
Zula Casino - Redemption request not going through and account locked for security
I received an email from Zula saying my account was undergoing a security check, but it’s been 2 months now, and they haven’t unlocked it or ...
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Unresolved
Zula Casino - Jackpot won denied redemption and closed account
$26,000
Unresolved
Zula Casino - Jackpot won denied redemption and closed account
Hello, I’ve spent thousands here at the Zula. I won about 26k. Tried to redeem then they wanted to do “reverify my account” then asked me for a ...
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Unresolved
Zula Casino - Yet to receive redemption
Unresolved
Zula Casino - Yet to receive redemption
My redemption with Zula Casino for $100.19 dollars has been approved and said “paid” on the website for over the 7 business days, which is over ...
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