Dear AskGamblers Support Team,
I am writing to formally raise a complaint concerning an unresolved dispute I have with Legends Casino, accessed through your platform.
While playing roulette, I placed a straight bet on number 13, which hit with a 200x multiplier.
Contrary to the correct payout, I was only paid $40, and the system incorrectly recorded my bet as a corner bet. This is factually inaccurate, and even if it had been registered as a corner bet, the payout amount I received is still incorrect. In addition to this serious payout error, I have endured extremely poor customer service from Legends Casino over the past week. Despite numerous emails, I repeatedly received vague, evasive responses promising resolution within 24 hours that never materialized.
After approximately eight days of persistent follow-up, the casino finally replied, denying any error in payment. Their explanation is incorrect, and they have failed to address or rectify the issue.
Furthermore, throughout the session, my balance inexplicably decreased multiple times without wagering activity, raising concerns about the platform’s handling of funds.
I request your immediate intervention to investigate these issues thoroughly with Legends Casino, ensure I receive the correct payout for my winning bet, and provide transparency and reimbursement regarding the unexplained missing funds.
Please acknowledge receipt of this complaint promptly and advise on how this situation will be escalated and resolved.
Thank you for your attention and support in addressing this matter.
Sincerely,
<full name removed>
Account User Name skammy9
October 14th, 12:34 am
Royal Roulette
