Legendz Casino - Formal complaint about incorrect payout on roulette and runaround with customer services

Dear @Sashsofresh,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

The amont wouod be $1,005

Dear Legendz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Thank you for bringing this matter to our attention. We sincerely apologize to the player for any inconvenience or frustration experienced. At Legendz Casino, we take all payout-related concerns seriously and are fully committed to resolving this situation transparently and promptly.

We have initiated a full internal review of the player’s roulette session, including wager logs, payout calculations, game provider records, and system data to verify whether a straight bet or corner bet was registered at the time of the spin. We will also investigate the reported discrepancies in the player’s balance to ensure there were no technical or account-related errors.

While our preliminary logs currently reflect the payout as recorded, we understand the importance of ensuring absolute accuracy. Therefore, we are escalating this case directly to our game provider’s technical team for independent verification. If any error is confirmed, we will immediately issue the corrected payout and reimburse any affected funds.

Throughout this process, we remain committed to cooperating fully with AskGamblers and maintaining clear communication with both the platform and the player. Our goal is to ensure a fair, accurate, and timely resolution for all parties involved.
Thank you for your continued assistance as we work to close this matter appropriately.

Hello Legends Support Team,

Thank you for your response. I would like to inform you that AskGamblers is currently reviewing my complaint regarding this matter. I kindly request that you continue all communications and cooperation with their investigation to help resolve this issue as quickly and fairly as possible.

Please let me know if you need any additional information from my side to assist with the process.

Best regards,
Sasha Kamarad

Dear Legendz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.