Company denied redemption and confiscated funds

I emailed them about my redemption I been waiting since the 11th I haven’t received my money yet. I emailed them I also have been checking the website constantly hoping it has been processed. I also check this morning and it keep saying pending nothing has been processed yet at all. Everyday I am checking the sweepslasvegas app hoping my payment has processed and it still shows pending.

I first submitted my withdrawal request on June19th for $300.00
On June I completed the credit‑card verification your team requested and confirmed this by email the same day.*



*Since then, I’ve followed up repeatedly and have only received repeated template responses stating the same thing ” or referencing “high redemption volume,” without any acknowledgment of the crypto address or a response to what was inquired Or any timeline for release.*


*As of today, this withdrawal has been pending for 30 days. This is far beyond any reasonable processing timeframe.*



*At this point, I need:*

*• The current status of my withdrawal*

*• Confirmation of my Crypto address*

*• A specific timeline for when the payout will be released*


**Timeline**


* June 19:
ME: Requested withdrawal for $300.00

* JUNE 20TH:
SweepLasVegas~
** “We sincerely apologize for the delay. Due to an unusually high volume of redemption requests, processing times are currently longer than expected.”**

**Finance is going to process your redeem request, once approved you will receive an email from TripleA shortly, where you can enter your crypto address to complete the process.**
“Can you please confirm as soon as you have it?”

ME: Replied “ Yes I Will

JUNE 23TH:
ME: Stated that I wasn't given opportunity to provide a crypto address for withdrawal and my confusion about how the redemption is being processed without a receiving crypto address.

SweepLasVegas~
(Repeated reply)
“We sincerely apologize for the delay. Due to an unusually high volume of redemption requests, processing times are currently longer than expected.”**

**Finance is going to process your redeem request, once approved you will receive an email from TripleA shortly, where you can enter your crypto address to complete the process.**
“Can you please confirm as soon as you have it?”


ME: Still haven't received received an email for my withdrawal from [“Finance”]

SweepLasVegas~



June 22nd: Still haven't received received an email for withdrawal from “Finance”
June 23:
ME:
(Checking status)

Sweep Las Vegas~
**Delay, high volume of redemption requests



* JUNE 25TH:
ME: Inquired about wait time as I have never had such long wait for redemption.

Sweep Las Vegas~
**Not able to provide a specific time.
Matter currently being handled Finance Team.

JUNE 27TH:
ME: Inquiry

SweeLasVegas~

They spoke with Finance Team and redemption is in the queue.

** Sorry for delay
High volume of redemptions


* Every reply from them: “Sorry for Delay,” “high volume of redemptions," , etc.
* No timeline, no specifics, no acknowledgment of my verification



On July 1st I emailed them a formal letter requesting to escalate my withdrawal and for explanations and support along with a timeline of all of the emails and replies.


Sweep Las Vegas:
Again apologized for the delay and explained once again about them being behind and all but assured me that I would get my winnings and would not lose anything only that it would be when they get to it.

On July 12th I reached out again and asked if I had moved up in the end the queue and they replied that they're not sure why I had not received my email from finance or my redemption yet that there may have been some sort of air or problem with something and they were going to reach out and let me know.
After a few days of not hearing back I emailed again on July 15th asking if they had gotten an update and they said they have not.

On July 17th I emailed expressing my miss my confusion about how things worked with them and how I didn't understand why they never explained anything to me and why they don't communicate as a team there
And they replied:
Hello Amber,

I already sent this issue to finance team and they are going to give prior attention to your payment.
That was today. July 18th.

I joined this casino in early May and made a few small welcome offer deposits and wasn't able to win anything..I kept getting emails with all kinds of offers so on May 16th I purchased an offer for $35 to get 50sc and was able to win up to $100 within a few hours and then I put in my redemption request..I waited over a month and kept seeing reviews with everyone else saying the same thing but I saw a few reviews say they had no issues redeeming crypto so I cancelled that redemption and redid it crypto then waited a couple of weeks before contacting support again and just keep getting the same automated message saying they're behind on redemptions so I ended up cancelling that redemption as well and redid it back to my bank account because I'm not really familiar with crypto and I'm still waiting since the 26th of June ..I wrote support again this morning and got the same automated response. I would like my redemption or my $35 back at least

I made a $1,000 CAD Gold Coin purchase on Sweep Las Vegas. I played through the coins according to the site's stated terms and won on gameplay (roulette). I then submitted a redemption request for $2,000 CAD.
Shortly after submitting the withdrawal request, I received an email from Sweep Las Vegas ([email protected]) stating my account had been "permanently suspended" because of activity that "doesn't align with the fair play spirit" of the platform. No specific Terms and Conditions clause was cited, no specific gameplay activity was named, and I had never previously been warned or flagged for any account issue.
I replied to the casino directly requesting:

The specific term I allegedly violated
A description of the exact activity that triggered the review
Confirmation of the status of my $2,000 CAD withdrawal

I have not received a substantive response beyond the original suspension notice.
I am filing this complaint because I believe my account was closed specifically to avoid paying out a legitimate win, following a pattern that appears in multiple other complaints against this operator (Digital Entertainment Development LLC). I have retained all correspondence, including the purchase confirmation, the win, the withdrawal request, and the suspension email.

I have been trying to redeem all of winnings for over two months. They redeemed some smaller amount redemptions but not my larger ones. I have deposited $1750 total into this site. I received 801.17 of my winnings, but I am still owed 3800 sc more.

Every time I email them they claim they have a large amount of redemptions to process and that they process them in the order they get approved but I learned that is not the truth. I had 2 2000 sc redemptions pending for almost a month, so I cancelled one of them and broke it into smaller increments.

About a week later they processed two of the 100 sc redemptions I had just submitted days before but still had my 2000 sc redemption from the month prior still pending.

I cancelled all my redemptions weeks ago after reading others got crypto redemptions within 3-4 business days and changed all of mine to crypto. I am currently waiting on a 1800 sc redemption from May 24 and 2000 sc redemption from June 13.

I will attach screenshots that I took on May 21 at 12:12am that show the May 13 100 sc redemptions processed but the April 19 2000 sc redemption along with others yet to processed. I also have other screenshots I can send of purchases and other things if needed.

Any help towards receiving my winnings is much appreciated so I can pay off my debts. Thank you.