Sweep Las Vegas Casino

Company denied redemption and confiscated funds

By DrumminD21311

4 months ago

I made a redemption for $257.60 which I earned through gameplay. Sweep Las Vegas stated that some activity did not align with fair play and closed my account. They agreed to process the redemption. They later reversed course and stated they would not process the redemption. After making a demand that the redemption be honored. Sweep Las Vegas stated they would honor my redemption. They reopened my account for the sole purpose of allowing me to resubmit my redemption request. After I submitted my redemption request again, they once again reversed course and denied the request. I only made two purchases and two redemption requests, so I am unsure what activity they are accusing me of. I did not violate any terms.

Disputed Casino Sweep Las Vegas Casino

Reason Bonus abuse

Amount $257.6

Discussion

AskGamblers

• Support Team

4 months ago

Dear Sweep Las Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Sweep Las Vegas Casino Complaint Stats

Resolved 0 / 4

Avg. Amount $548

Avg. Complaint Duration 5 days

Avg. Response Time 4 days

Sweep Las Vegas Casino Complaints

See all complaints for this casino

Sweeplasvegas

Greetings!

I am hoping for some assistance with SweepLasVegas. I have verified my account and placed a redemption for a $610.22 amount (not tied to any bonus) Wednesday night with instant redemption. When the redemption wasn't received I began looking through the website and found several portions of the site were stock template (insert email here) which worried me, so I did some research which gave me concerns ( I don't want to break rules and make accusations, I will share what concerned me though < external link removed > ). I reached out asking for details on what was happening and received an email stating I processed the amount correct and that my claim was being handled by the finance team that there was no timeframe that could be provided".

I reached back out a few other times, one even offering to cancel the transaction and just refund what I had spent ($275ish) because I'm concerned I may be out everything, and thought that might be an acceptable compromise to not have to deal worry about the situation as the operator.

Would you mind assisting? Everything may be legitimate, but between online literature, the website being incomplete, paying for instant payout not received, and not receiving communication, I simply have concerns that I feel would be beneficial with your help.

Unresolved

$610

Unpaid redemptions and double charges

Its very sketchy to me when a platform has very long payout delays, when they claim before you purchase that redemption is instant. Then the company does not respond to messages, but they're still changing their coin packages and sending advertisements etc.

I'm fully verified and redeemed before once, although that also took forever. The waiting isn't the worst but when there is zero communication and then I go to the store and use my card and it gets declined so I look on my statement and see I've been charged twice, twice if that makes sense. Like I made one purchase and was charged twice. I foolishly made another purchase and was again charged twice. They don't respond to messages she my bank won't do anything until the charges are no longer "pending" and they've been pending for 8 days already.

what I find even more sketchy is when I login to my account on their platform you can see both successful purchases in the transaction history and then 1 pending charge even though there are two. idk but something is way off with this one.

They need to drop the hold on those two charges that I absolutely did not authorize and they need to pay my redemption. total : $276

Unresolved

$276

No payout or communication

Complaint Against Sweeps Las Vegas – Unpaid Redemptions

I am submitting this complaint because Sweeps Las Vegas has not paid three redemption requests totaling $1,050, and they have not responded to my repeated attempts to contact them.

My account was fully verified through their KYC process before I submitted any redemption requests. My verification was approved.

I submitted the following redemption requests:

$200 — submitted on February 12, 2026

$350 — submitted on February 9, 2026

$500 — submitted on February 9, 2026

Total amount owed: $1,050.

Since submitting these requests, I have emailed customer support daily, often more than once per day, requesting updates and clarification. I have not received any responses to these emails. I do not have replies to attach because the casino has not responded at all.

However, I can provide:

• Screenshots showing my verification approval

• Screenshots of the redemption confirmations

• Screenshots of my sent email history showing multiple contact attempts

• Screenshots of my account balance

I have made every reasonable effort to resolve this directly with the casino before submitting this complaint.

I am requesting that Sweeps Las Vegas either:

1. Pay the outstanding $1,050, or

2. Provide a clear written explanation of why the payment has not been processed.

Thank you for reviewing this matter.

Unresolved

$1,050