Hello, I am submitting this complaint because my Jackpota.com account has been locked since November 18th, and I have not received any response or update from support or compliance despite multiple follow-up attempts. Below is a clear and factual timeline:
• November 18: My account unexpectedly locked. I opened the main verification ticket #357155 the same day.
• November 18–24: No response on ticket #357155 despite multiple follow-ups. I could not access my account or my funds during this period.
• November 22: Because there was still no communication from Jackpota, I opened a second ticket #359756 myself to request an update.
• Same day: Ticket #359756 was immediately closed by support without any reply or explanation.
• November 18–24: Tickets tied to my secondary email were also automatically closed without any replies, even when I responded.
• November 24 (today): My main ticket (#357155) is now marked “Urgent,” but there has still been zero communication from support or compliance.
• Today: I attempted a password reset successfully, but logging in still shows: “Your account is locked. Please contact support.” Because of this lock, I am unable to access my account or my funds.
I have attached screenshots that show:
– Ticket numbers and statuses
– All follow-up messages I sent
– Dates with no communication
– The login lockout message
– The timeline showing a lack of response
I want to be clear: I am not accusing Jackpota of wrongdoing. I am only providing documented facts. I have followed all guidelines, responded promptly, avoided unnecessary duplicate tickets, and waited several days for responses at each step.
Resolution Requested:
I respectfully request AskGamblers’ assistance in having Jackpota:
1. Review and unlock my account
2. Allow me to keep and continue using my account
3. Restore my access to my funds
I simply need communication from Jackpota regarding the status of the review and what steps, if any, are required from me. Thank you for your time.
