RichSweeps Casino - Keeps saying be patient

This is a long one. I placed my redemption 11-14-25 hoping they were being honest when calling themselves an instant redemption casino, which they are up to a point which is a gray area. 3000sc is not instant as they had to go through security checks. From day one I've been on them about being shady with the whole instant redemption just don't read our T&C until you try to redeem. So day 9 comes around and I go on platform to see my 3000sc has been returned to my balance because my bank account rejected the deposit! I instantly brought my app up and couldn't find anything, chime customer service said nothing was rejected which richsweeps.com says it was rejected on my end. So I try 300sc with my other card through chime and it goes through instantly! Then I put the balance to redeem to that same card they just paid me 300sc on so 2700sc which they already cleared but now they say has to go through the same excuses they put me through in the first place which could be 10 days!? I have a plethora of back and forths with my vip agent saying some bigger payments might not have gone through because of a payer error!? I'm so flustered and sick of being told to be patient I'm close to saying terrible things to them! Please help me!!