RichSweeps Casino - Keeps saying be patient

Dear @BleeKasHell,

The AskGamblers Complaint Team kindly asks you to clarify the correct currency of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

$2,700 U.S. Dollars

That screenshot is of the second time trying a redemption

This was my interaction with them this morning! They aren't even coming up with an excuse or making up a plausible story!? I seriously can't believe how terrible this is!? I have all of this as screenshots as well....

Chloe Davis

Customer support

joined


Chloe Davis
Hey there, how are you today?

Terrible i hope yours is way better than my last few have been
Why does my withdrawal have to go through this process twice?

Chloe Davis
Let me see what I can do to help you make your day better 😊

I'm just trying to understand

Chloe Davis
Got it! I’ll go ahead and check in with the compliance team about your redemption

Chloe Davis
Drew I was checking and last update I received from compliance team is that, they're currently working on it, I just pinged them again to expedite your redemption request as much as possible. In the meantime I'd love to say congratulations to your recent winnings!

Once I have another update I'll let you know right away Drew, thanks for your patience and understanding

Drew luv! Not Rakeem.... I'm still curious why my winnings have to go
through your security check and all the other mumbo jumbo twice?
Lol in my email it said Hakeem lol

Thanks for your message! The team will reply as soon as possible here or by email (bleek­314­84@­gma­il.com)

Rakeem
Anyways I'm really honestly curious why my money has to be checked twice?

Chloe Davis
I totally get how frustrating that feels Drew. I’d truly love to be the one who approves redemptions myself if I could but that’s all handled directly by our compliance team. I really wish I had control over it, but for now we just have to give them a bit of time to catch up

That's not what I'm asking
I'm wondering why mine has to do this twice
This is now day 14 I believe

Chloe Davis
Drew I understand that situation can feel really discouraging. Believe me, I’d love nothing more than to handle those redemptions for you myself, but that’s all on our compliance team’s side. I wish I had the power to speed it up, but for now we just have to let them do their part 😉

Again I'm asking why twice!? Why is my money have to go through this process two (2) times
I'm not asking why it's taking so long as I believe we both know that nobody knows why it takes so long I'm just wondering why we are being extra safe with mine and putting it through all whatever it is they say they do two times
Hello?

Chloe Davis
This information is handled directly by our compliance team dear Drew once the compliance team have another update they'll let you know right away, thanks for your patience and understanding

But they never email me back as I've told you and the other ladies so many times! Maybe you could ask them as they seem willing to talk to you
And remember Chloe my patience is broken and I'm trying to understand by asking these questions
How can you ask for my understanding when nobody will tell me why?
There has to be some reason

Chloe Davis
I just asked the compliance team and they told me they are working on it. As soon as possible your request would be expedited 😊

Can you now see why you don't have my patience or understanding Chloe? You aren't helping me understand why I should be patient at all?
I'm not trying to be a smart arse I'm just trying to get you to truly see my side here
This is why I'm so upset
Thank you for your time I'll check back in soon!

Chloe Davis
I understand how frustrating this can be Drew believe me, if it were up to me, your redemption would already be approved I have just contacted them again to expedite your redemption request as much as possible thank you very much for your patience and understanding of course I understand how you feel, I certainly do 😉

Again my patience is not available as I'm still not able to understand why this is happening as nobody can give me that answer!

Chloe Davis
Thank you so so much for your patience! I really appreciate it


I can't stand talking to them sometimes it's like they want me to get upset and say something that will get me in trouble! Really shows the level of communication between departments.

Dear RichSweeps Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.