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Casino Complaints

Sportzino Casino - Stalling tactic with KYC

UNRESOLVED

Complaint Info

Disputed casino

Sportzino Casino

Amount

$ 590.58

3 weeks ago

To the Sportzino Management Team,

I am filing this formal complaint regarding my pending withdrawal of $570.68.

I have acted in complete good faith to satisfy your security requirements. To date, I have provided seven (7) separate legal and financial documents to verify my identity, residency, and financial accounts. This exhaustive list includes government-issued identification, biometric verification, and multiple certified bank records from various institutions.

Despite this overwhelming proof of identity and ownership, my withdrawal remains withheld. The continued demand for additional documentation—after seven successful submissions—is no longer a standard security check; it has become an unreasonable barrier to accessing my legitimate funds.

I request that my account be fully cleared and my withdrawal processed immediately.

AskGamblers
3 weeks ago

Dear @cubsfan2422,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

3 weeks ago

My current total that I am requesting for withdrawl is now $590.58.

3 weeks ago

Update:

They have now “rejected” a FIFTH checking account that I have provided them. This is beyond nonsense at this point.

I have given them
My drivers license
A selfie
My vehicle registration
My Xfinity Internet bill
My Goldman Sachs monthly statement
My Capital One monthly statement
Ally Bank statement #1
Ally Bank statement #2
Ped Fed Credit Union statement

There is literally NOTHING else I can provide them. Absolutely ridiculous.

AskGamblers
2 weeks ago

Dear Sportzino Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.