It has now been over a month since I tried to withdraw 500 dollars then 2000 dollars from this casino that I have played at off and on for many years. I recall several years ago this verification process slowing the withdraw an over extended amount of time. No information has changed on my end yet they have put back the monies in my account even though I have sent the required documentation at least every three days. Today, over a month later, I am exhausted in that I was told by telephone when I called that my monies were placed back in my account because they did not receive my documentation at documentatio[email protected]ilveroakcasino.com. I have several verification emails that state they received this for review but they tell me by chat and phone they have gotten nothing from me and offer no solution that to ask me to be a circus donkey and send it once again.
reference numbers 73395_ 68100_ and 68090_ are a few messages I've gotten to prove my documents were in fact sent and I was told in the body of the email I would be contacted within two days. They have never reached out to me one single time.
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