Prism Casino - Stalling my refund for over 64 days now

posted on June 22, 2015.

Used constant excuses to deny $650 payment.
After being unable to explain away their flawed reasoning they agreed close my account and to refund my initial $150US deposit to make the dispute go away.. That was 64 days later still no refund...

These casino's are a scourge on the internet, loose rules that are vague enough to give them an out in almost all situations when it comes time to cash out and a system that does not prevent you from breaking any of the 'rules' so that once you do your winnings are forfeit.

Utterly disgusting business practises

posted on June 25, 2015.

Several more efforts to make contact. Even emailing [email protected] like directed to by chat support has not got me a response..

posted on June 28, 2015.

Hi blownz,

It is my understanding that you have been in contact with our Escalations Manager, Tara. As she has explained there is absolute confirmation that you have indeed recevied the refund. Please feel free to contact me if you require any further assistance.

All the best,


posted on July 2, 2015.

Can you please confirm that you received your refund? Thank you.

posted on July 6, 2015.

It's a nice practice to confirm if your complaint is resolved or not, thank you.