Ag Awards

Star Games Casino - Did not pay me...

Complaint Info
Disputed casino Star Games Casino
Reason Declined payment
Posted on May 16, 2014

hello i have problem with stargames they did not payed me also they bllocked my account i have send to them documents . this is message what i recevied from them

Your payout was cancelled due to security reasons. Your account was blocked and

you are not allowed to play on our platform anymore.

Best regards,

The Support Team

it's stargames Fraud i need help for this .

Posted on June 28, 2017

This complaint has been reopened as per Star Games Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on June 29, 2017

Dear wahbbs777,

 We would like to confirm that your account was closed due to more than one major breach in our General Terms and Conditions (GTC), evidence provided to AskGamblers. Your winnings were retained due to you not being able to verify the details of the payment method you used.

 We are always extremely fair to our users and do not block accounts and retain winnings lightly.

 Our GTC explains in Section C. Payouts:

6. The company undertakes thorough checks whenever a player requests a payout. The company shall remit the funds to the player within 5 working days, if practicable, after receipt of the request. The Player acknowledges that the company reserves the right to verify the entitlement of the player prior to effecting a payout and, in case of doubt, to withhold the payment. To provide evidence of the entitlement, the player is required to submit a written request for payment. The Player further acknowledges that the company is duty bound by law to verify information about the Player including, but not limited to, identity, age and place of residence of the Player in order to effect certain payouts. The Company further reserves the right to review the Player’s transactions and activity and verify the financial instruments being used on the Player Account prior to effecting a payout. Additionally, the Company reserves the right to perform enhanced verification and due diligence checks where this is deemed to be necessary, in the sole discretion of the Company, and the Player agrees to submit to and cooperate in the performance of such checks. In light of these checks, the Player shall be required to supply to the Company any documentation or information requested by it in order to facilitate such verification. The Player shall be requested to provide documentation including, but not limited to, a copy of an official and valid proof of identity (passport, ID, driver’s license), a copy of valid proof of address (utility bill, bank statement) and documentation verifying financial instruments (for instance bank statements), which are not older than 3 months, per mail or e-mail. The Company reserves the right to withhold any payout requests pending successful verification of the Player’s registration and any other relevant information to the satisfaction of the Company.

 The above also includes any third party payment methods used

 You can find our GTC with the following link:


 We would like to have this complaint resolved.

 Kind regards,

 Your Support Team

Posted on June 29, 2017

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Star Games Casino management in regards of this complaint to confirm and justify the casino actions.

Based on all the above we consider the case as resolved in casino's favor.

Star Games Casino Complaints

  • 35 of 36 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 950 USD avg amount

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