I have been trying to get Grand Fortune Casino to payout for months! I cannot get through the verification process. I sent in my documents but heard nothing back, just a rejected payout request. Had to contact customer support through chat. Was told that they needed a cleared picture of my credit card. Sent that in. Heard nothing back, contacted customer support, told to wait 10 days. Waited 10 days and heard nothing back, contacted customer support, was told that they needed a cleared picture of my ID, sent that in.....and so on and so on. At this point they keep saying that they need a clearer picture of my ID, when I tell them I have sent it in multiple times the customer service rep comes back and says that it has not been processed, but that they will expedite it for me....this has happened 4 times now. Anytime I ask to talk to talk to "documents" I am told to email the documents department, however, the documents department never responds.