Stalling my withdrawal

Hello I am < personal information removed > from Mauritius, i have registered an account with Red Queen Casino and i have made a first deposit using my own credit card which is acceptable by the company. i have also received first time deposit successful.so after i start playing a slot game call GOLD i have start losing and my fund and i keep focusing for a good lap of time then am luckily hit a jackpot. just after i hit the jackpot the company closed my account where i have available fund of $2700+. I have contacted the live chat support of Red Queen Casino they inform me that they review my account and found some abnormalities. i should not have been able to sign up an account from my jurisdiction. with great difficulty i called the main office to ask a clear explanation on that issue they said they will send me mail. i have sent several mail to seek explanation but in vain they never respond. Its very clear there is something fishy in this matter.i want to get my fund back thats all i need from them its my right to claim my fund. Please kindly do the needful to solve this issue. Looking forward to have a positive response. Regards

Hi AskGamblers, I want to ask you about help with my balance removal. Red Queen Casino gave me 10EUR bonus with x75 wager. After wagering my real cash account was 200EUR, after 2hours my account was blocked. After 2-3 weeks I sent documents for verification and my documents was accepted. My account has been unblocked but my winning beed removed(When i ask support team they assured me that my winning is safe) . Now support team refers to term point ""The bonus will only be valid for 7 days" My question is that winnings after wager (real cash) are still bonus? I think probably no.. Can you do something with my problem? Thank You for Your Help! Jakub