I had made a withdrawal of $1500CAD that was processed on 23rd January 2018. I requested withdrawal via bank transfer as my bank does not accept withdrawal to mastercard in my country. They also state that you cannot withdraw to mastercard in their own T&Cs. They claim they sent payment back to card anyway. I allowed the allocated times to pass and still no sign of it in my account.
Every time i ask whats happened they stall and claim that no issues on their end and that they'll contact me if there is one. Its been over a month now and i get no updates despite management supposedly managing my issue. Emails largely ignored or generic responses.
At this point i am at a loss for what to do and hope you can help me with this situation. Attached is some email and live chat exchanges. Please let me know if more is needed.