SpinsBro Casino - Terrible Responsible Gambling Procedures

Hello, dear player and AskGamblers team.

There was a technical error and your mail was not deleted immediately from our database after closing your account. We have already fixed it and removed your data from all databases and mailing lists.

On behalf of the SpinsBro project team, I apologize and we will try to do our best to avoid such situations in the future.

P.S. Your account was closed on our project immediately after your appeal to the support service by e-mail on May 24th.

Best regards,
SpinsBro team.

Dear @rowanvella,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hey @askgamblers, they did close my account but only once this complaint went live. I am happy that this is resolved, however, I still think this complaint should be flagged and this casino should be highlighted for bad responsible gambling policies. I was told numerous times by agents that there is no facility to time out and that they cannot assist in cancelling an account. Emails were heavily ignored and during all this they let me spend €2600.

So yes, I am happy with the outcome of this complaint but please put a warning up about this casino for other players.

I can provide further evidence such as emails etc if you wish to do this.

Dear player and dear AskGamblers team.

Dear player, Your account was closed immediately after you contacted our support email. This was on May 24th. The fact that you may have received an email from our product is a technical error that your email was not deleted immediately after your account was closed.
As I answered above, this error has been fixed and your email has been removed from our database.

Best regards,
SpinsBro team.

This is false and the account was active till at least the 27th.

You state in your responsible gambling section that requesting chat to time you out is an option, an option that I took into account before depositing.

You are hardly painting yourselves to be a trustworthy casino lying blatantly to players.

I have never experienced such blatant disregard for players from any casino and will not be replying to this any further.

Please note that I had multiple chats with two different agents and was given the same response.

Dear all,

As apparent from the submitter's posts, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.