On the 30th oct 2017 i visited slotmadness and managed to win and requested a withdrawal on the 31st with my request being successfully acknowledged, and receiveing a request id no.
I then proceeded in supplying all my documentation and card authority form sent to me from the casino itself and then waited the designated time frame set out by the casinos ts and cs. Not receiving my withdrawal nor receiving any kind of correspondence i contacted the casinos live help desk and was told that my documents hadnt been received and so sent them all out for a second time this time to adifferent department within the casino as instructed by support and had to request my withdrawal for a second time.
Another week passes and still nothing. So i contact them again only to be told that my documents still havent been processed and not to worry as i will get all of the money requested once my documents are verified. Have proof of all this having screen shot all conversations.
This is now going into its fourth week and they still claim not to have verified my documents due to a higher than usual withdrawal requests.
Seems that the casino are more than happy accepting deposits but when the table is turned dont have an issue breaking their own time frames for processing withdrawals . Can anyone help with this issue as im getting no where fast with them myself.