I absolutely love Slot Madness' software - some of my favorite games live here; unfortunately, to get a payout you have to post a complaint which is beyond frustrating beyond.
After submitting 2 withdrawals on Nov 15th for a total of $2500 (11/15/2018 01:59 AM Wire Transfer Withdrawal Requested -$1,000.00, 11/15/2018 12:27 AM Wire Transfer Withdrawal Requested -$1,500.00 - from Slot Madness cashier history) and wire details approved on Nov 20th (via email, "Your wire details have been successfully updated as follows" on Nov 20 6:21pm), have not had any updates on a payout. Have talked with live support 2x now and where very they are friendly, nothing happens (confirmed my withdrawal has been escalated and the manager was updated). Have submitted multiple emails over the last week to general support and payouts team emails (sent on Dec 6th and resent on Dec 9th) but have not gotten a single response yet.
Both payouts appear to have been processed at the same time as they no longer appear in the Deposit area of the SM cashier where you can usually cancel a withdrawal for X days. There were no delays on processing documents or credit card information as this was already up to date, so based on the Terms and Conditions of their payout policy (basically payment within 7-10 days of processing) they are again way behind, and their support staff can only apologize.
Have been paid before by Slot Madness, but that payment took forever, the process was painful (required a complaint to AskGamblers) and this withdrawal is already right at a month. I'd stick with this casino (great slots & great support) just wish they'd stick with their payout schedule. Please help AskGamblers.