I won about a 28.000$ Jackpot last year that SilverOak casino has stopped paying out and no one responds to emails. The 2500 dollar payouts requests get split up and half a request got completely lost in the system. I never played the winning in case the situation became volatile, so it should all be the same. I also updated my all my paperwork that's needs to be done every 6 months. There is about 12.000$ of the money left and no response at all.
I have played with SilverOak for many years and even had relations will senior VIP hosts like Isabelle, who assured me my payouts would be honored. There is no history in my search,so any money that I request from my balance has a risk of being lost. I have one 2500 request out there but I'm afraid to do any more. The average payout time used to come out to less than 500 a month, which is low for any standard . The staff seem very nice but no one knows what's going on.
I was wondering if AskGamblers can help me to resolve this issue. Thank you