Complaint #561 Silver Oak Casino

Waiting for payment of $4,550 since August

By Dnsjh1

5 years ago

Message on forum

Here we go again, I had problems with Planet 7 casino, now I have a problem with their sister casino Silver Oak Casino. As of now I have 11 withdrawals since August 15. total amount $4550.00. Due to date I Have not received any withdrawals. Silver Oak casino uses every trick in the book to delay payment. After numerous Chats with agents on : Aug.22 Mike < surname removed >, Aug. 26 Kriz < surname removed >, Sept. 7 Leanne < surname removed >, Sept 9 Spencer < surname removed >, Sept 10 Travis < surname removed >, Sept. 12 Daryl < surname removed >, Sept 17 Sage < surname removed >and on Sept. 22.They all say the same line Rest assured. Just to the end the Chat. I have copies of all the Chat Transcripts.

On Aug 22. I had a chat with Mike < surname removed >: I inform him I had 5 checks withdrawals not wire transfers. I had provided Check detail.

Aug. 26. I had a chat with Kriz < surname removed >, she verified I had 5 withdrawals by checks and my documents were verified. Once again send my check details to info@ casino support center.com

Aug 31. Received an e-mail from Travis < surname removed >, telling me Check isn't a viable payment method for me. after I send Check info. 3 times.

Sept 7. I had a chat with Leanne < surname removed >, was told the finance already received all documentation, and she would personally email about my Withdrawals. No email was sent.

Sept 9. I had a chat with Spencer < surname removed >, Was told My documents are already posted in my account. And the term use Rest Assured once it verified withdrawals will be moving forward.

Sept 10. Received an E-Mail from Travis < surname removed >, Telling me to hang tight as payments process begins. No withdrawals.

Sept 12. I had a chat with Daryl < surname removed >, was inform the withdrawals team acknowledged my wire details. he also suggest to change my checks withdrawals to wire transfers In which I did. He mention it would be approved earlier than expected as my documents and wire detail has already been acknowledged. Once approved rest assured payment will be sent out.

Sept. 17 I had a chat with Saga < surname removed >, I was inform she would make the necessary escalation on my withdrawal. also she assure me she would follow up immediately after chat. Also i Should allow 5 -7 days for an update which i did.

Sept 22. I had a chat with Sean < surname removed >, as per Saga < surname removed > looking for an update, I ask to chat with Saga < surname removed >. Not available. Sean mention escalation for my withdrawals is still on going, suggested i wait 3 more days as rest assured the payout team is doing their best.

Each and everyone of the chat agent uses the term rest assured, rest assured i haven't received any of my withdrawals.

I deposited hundreds of dollars to play at this casino. Its take 30 seconds to make an deposit, but it takes the casino over 30 days for me make an complaint.

I hope Tawni will act on these withdrawals as quickly as possible in a professional matter , as i would like to play at this casino soon.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $2107

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dnsjh1

5 years ago

This case is closed, it's been resolved.
Received 50% of my withdrawals, as Tawni stated I didn't meet the requirements for the other 50%.
I e-mail your support team at ASKGAMBLERS explaining this case, I also wrote an review on Trustplot. It's a shame that online casinos don't respect their terms and conditions. Thank you ASKGAMBLERS for standing up for us Gamblers, or the online casinos would rip us Gamblers off.

AskGamblers

• Support Team

5 years ago

Dear @Dnsjh1,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Silver Oak Casino

• Representative

5 years ago

Hi Steven--

Regarding this statement I made, October 5th: "I see another withdrawal is scheduled to be approved, Thursday and that payment will go to our processor, Friday."

This payment was not approved and you can see this was addressed in #5 in my last reply.

All the funds from the denied withdrawals were returned to your account. Keep in mind that our Payments Manager will look at any withdrawals you now make and will match them up to your coupons, in chronological order. For example, your first withdrawal amount (which was declined) was in the amount of $200. The actual bonus was $200, so in order to achieve a successful withdrawal, you will need to request $300...and so on.

I hope this clears things up for you...

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

See all complaints for this casino

Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

Resolved

$2,500

Delayed payments once agaon at Silver Oak

Silver Oak Casino is still my go-to and their gaming is great. Unfortunately I am experiencing another delay in payment. Over a month ago (4/18) I withdrew $1526 which with the bonus removed should pay out $1194. It still had not been paid out over a month later.

I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

Resolved

$6,920

Months Delayed Payment

Almost 2 months and still nothing. I love Silver Oak but I have not gotten paid or help. The payments are beyond delayed. I’d appreciate any assistance you can provide. Thanks. Usually it’s good. Thanks. It’s been too long. The payments are delayed. Why do you want to keep the payments delayed?

Resolved

$12,465

Big win in line with rules and they just declined my second payout after i got the first of several

I have been playing with this company for years. They run several Inclave casinos. I finally hit it big, $22k! I lived in Nevada for years, so I'm used to the royal treatment with a big win. So to my surprise, I got the opposite. They stripped my ability to play with Bonus play anymore and my ability to use their expedited Coindraw service. As you will see in all the provided receipts, I was scheduled for 2nd payment 11/10/2025 at roughly 5:00am. Well surprise, surprise! it's almost 2pm, on 11/10 and they just actively ignored my support chat i opened for 30 min. I really hoped I did not have to take this public. Was wishing you can work with me to get what is rightfully owed to me. or you best recommendations for a law firm that specializes in online casinos not paying out. thanks again

Resolved

$22,000

Banking information for withdrawal

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

Resolved

Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

Resolved

$7,500

Bitcoin payment delay

I was given a $300 VIP credit.

Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

Resolved

$500

Delayed Payment SilverOak and 2500 USD

Love SilverOak but every now and then like this one, the payment gets way delayed and no one can push it through. This $2500 request was from 7/6/25 which is 18 business days ago. Way past their stated wait times. It was “escalated” last week but they said that “review” itself takes an additional 72 hours. That has passed as well with no response.

Resolved

$2,500

Casino declined 1700 withdrawal after Litecoin verification

I won $1,700 from free spins at Silver Oak Casino, and my balance showed as withdrawable. I was told to send $10 in Litecoin to verify my crypto wallet. I sent it as instructed and received a confirmation email saying my documents were processed.

However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

Resolved

Waiting 4 weeks for a withdrawal

I submitted a withdrawal four weeks ago, but have not been paid. I went through verification and was confirmed to have all that information done. A sister casino of theirs planet seven already approved a payment, but Oak has not. Their site says they issue withdrawals in 24 hours and then when you do the withdrawal, it says seven days and now it’s been four times that long. Please help.

Resolved

$2,500