Here we go again, I had problems with Planet 7 casino, now I have a problem with their sister casino Silver Oak Casino. As of now I have 11 withdrawals since August 15. total amount $4550.00. Due to date I Have not received any withdrawals. Silver Oak casino uses every trick in the book to delay payment. After numerous Chats with agents on : Aug.22 Mike < surname removed >, Aug. 26 Kriz < surname removed >, Sept. 7 Leanne < surname removed >, Sept 9 Spencer < surname removed >, Sept 10 Travis < surname removed >, Sept. 12 Daryl < surname removed >, Sept 17 Sage < surname removed >and on Sept. 22.They all say the same line Rest assured. Just to the end the Chat. I have copies of all the Chat Transcripts.
On Aug 22. I had a chat with Mike < surname removed >: I inform him I had 5 checks withdrawals not wire transfers. I had provided Check detail.
Aug. 26. I had a chat with Kriz < surname removed >, she verified I had 5 withdrawals by checks and my documents were verified. Once again send my check details to [email protected] casino support center.com
Aug 31. Received an e-mail from Travis < surname removed >, telling me Check isn't a viable payment method for me. after I send Check info. 3 times.
Sept 7. I had a chat with Leanne < surname removed >, was told the finance already received all documentation, and she would personally email about my Withdrawals. No email was sent.
Sept 9. I had a chat with Spencer < surname removed >, Was told My documents are already posted in my account. And the term use Rest Assured once it verified withdrawals will be moving forward.
Sept 10. Received an E-Mail from Travis < surname removed >, Telling me to hang tight as payments process begins. No withdrawals.
Sept 12. I had a chat with Daryl < surname removed >, was inform the withdrawals team acknowledged my wire details. he also suggest to change my checks withdrawals to wire transfers In which I did. He mention it would be approved earlier than expected as my documents and wire detail has already been acknowledged. Once approved rest assured payment will be sent out.
Sept. 17 I had a chat with Saga < surname removed >, I was inform she would make the necessary escalation on my withdrawal. also she assure me she would follow up immediately after chat. Also i Should allow 5 -7 days for an update which i did.
Sept 22. I had a chat with Sean < surname removed >, as per Saga < surname removed > looking for an update, I ask to chat with Saga < surname removed >. Not available. Sean mention escalation for my withdrawals is still on going, suggested i wait 3 more days as rest assured the payout team is doing their best.
Each and everyone of the chat agent uses the term rest assured, rest assured i haven't received any of my withdrawals.
I deposited hundreds of dollars to play at this casino. Its take 30 seconds to make an deposit, but it takes the casino over 30 days for me make an complaint.
I hope Tawni will act on these withdrawals as quickly as possible in a professional matter , as i would like to play at this casino soon.