Complaint #552 Silver Oak Casino

Unreasonable Delay of Payments

By michelathome54

5 years ago

I forwarded all of my paperwork for validation on July 31, 2020. The Casino kept asking me for verification even after they gave me a transaction number saying they had received it. I responded to them telling them they already had my paperwork, and they still kept asking for it. Their representative acknowledged receipt of my paperwork and responded to my e-mail one week later. Delay number one.

The Validation form is irrelevant - I use BitCoin for all transactions. A customer service rep told me a year ago that BitCoin transactions process quicker.

Once the Validation form was received, a customer service rep informed me the withdrawal requests were approved and BitCoin had approved and that it would take three days for payout. It's been 7 business days.

My VIP Rep asked how he could help? I told him, he never responded and is now been out of the office for five days. I asked to speak with a Supervisor on each of my chats. And was told that a supervisor would not tell me anything different and they refused to connect me.

I have been told on several occasions that BitCoin processes more quickly. All of my transactions are to the same BitCoin Address and it is not restricted by normal banking processes.

It is now the 7th Business day - and no payout. No acknowledgement of the complaint, no responses to my e-mail (in spite of the fact that they have sent me the autogenerated e-mails saying someone will contact me in three days)

I'm disappointed and angry at the lack of response on their part, the delays caused by their continued requests for validation paperwork they already had, the complete non-response as promised in their e-mails, the unavailability of my "VIP REP," the refusal for me to speak to a supervisor about the lack of customer service. I have also used Cafe Casino - their games are just as enjoyable, and they can do a BitCoin payout within days, not weeks.

Thank you for your help,

< full name removed >

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $1526

Discussion

AskGamblers

• Support Team

5 years ago

Dear @michelathome54,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Silver Oak Casino

• Representative

5 years ago

Hi Michael--

I apologize for not getting back to you sooner...

As I'd mentioned previously, there was a small bit in your notes which I was having some confusion with, but this is now quite clear. There were chargebacks on your account which needed to be resolved and apparently this has indeed been sorted.

Your payment was issued to your wallet, last week: 8/24 Paid $1226 (0.10426851) + CHB $300 + no Service fee for Bitcoin transactions #108831822 ($1000), #108831820 ($526).

I wish you all the very best,

Tawni

AskGamblers

• Support Team

5 years ago

AskGamblers Complaints Team has been informed that Silver Oak Casino representative might not be able to respond to ongoing complaints until Monday, 31th of August, therefore the time frame is being extended with another 96 hours.

michelathome54

5 years ago

Hello,

I did obtain new information from Silver Oak. Apparently there was a disputed $ claim which was resolved between Silver Oak and Myself. If I had been contacted and informed of this ten days ago, none of this would have been necessary.

They accepted a term of payment and were to pay out $1,258.00 of the $1,800. This all occurred on Friday, and I was assured I would receive payment today as this is now the 12 business day. I received assurances from < full name removed > and my VIP representative < full name removed >

Well - no payout has been processed, nothing further has been done. I use BitCoin to protect myself and to get the payouts issued in a timely manner - which was another assurance that Silver Oak provided - BitCoin would process faster. Well nothings happening.

I would appreciate it if there is anything you can do to get my payment expedited.

Thank you,

< full name removed >

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

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Delayed payments once agaon at Silver Oak

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

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I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

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They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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