Complaint #14 Old Havana Casino

Run around on payout request

By chartexas

10 years ago

I won a jackpot bonus on top of playing a bonus. When I tried to cash out they said no as I hadn't meet wagering requirement's, well I beat the requirement's and cashed out $4000. Not knowing your winnings came in partial payments, I would have not played, but as of to day 9/12/16 my winnings are still sitting in my account under pending request. Of course they want you to play it back, but I'm not. It has been sitting there for 8 days. When I inquired (you have to email), no phone they said it would take about 2 weeks for my first installment BUT there was a delay due to a processor. I have played casinos for over 10 years and know how they work. I'm, just warning people not to play them as you want see your winnings. $4000 down the drain!

Disputed Casino Old Havana Casino

Reason Delayed payment

Amount $8500

Discussion

chartexas

• 1 reviews

9 years ago

Still no more payment. Now being told its up to upper management when I will receive another payment. AS of today its $7000 that is owed, not $6500. I was also told that there are other people way a head of me that are still waiting for their payouts.

AskGamblers

• Support Team

9 years ago

This case has been reopened as per submitter's request and AskGamblers Complaints Team is willing to give it one last chance hoping that both parties involved into the dispute will finally manage to reach to a satisfactory resolution.

chartexas

• 1 reviews

10 years ago

UPDATE: Just received $2000. Lets see if I get the remaining $6500.

chartexas

• 1 reviews

10 years ago

UPDATE: NO MONEY!

Department: Finance

Full Name: < name removed >

Email: *******************@yahoo.com

Your Question: can you please give me an update on the 2 that are in progress and the rest of my withdraw.?3 are going on 4 weeks now. !

Operator: Johana A.

17:15 Your Question: can you please give me an update on the 2 that are in progress and the rest of my withdraw.?3 are going on 4 weeks now. !

17:15 Please wait and one of our operators will be with you shortly.

17:17 You are now chatting with Finance

17:19 < name removed >n: hello

17:21 Finance: Welcome!

17:21 Finance: May I have your username, please?

17:21 < name removed >: < username removed >

17:22 Finance: I'm really sorry for the delay!

17:23 Finance: Two are in progress and from now on there should be a payment included for you in each batch we create

17:23 Finance: As further information our main provider was down for a while and it caused our waiting queue to increase in an important way. Right now all is working fine but it has taken a while to catch up with older payments. All this to explain and apologize for the waiting time your payment could take to be submitted.

17:25 < name removed >: Listen i have been hearing s much about the "processor", when are the 2 that are in progress going to be paid?

17:25 Finance: We are just waiting for our provider to confirm the transaction confirmation number

17:26 < name removed >: and how often do you creat batch

17:26 Finance: They usually go once a week

17:27 < name removed >: You do know you tell eveyone this as I have seen all the comlaints. You give everyone the same story.

17:29 < name removed > and the complaints have only been on $100-$350

17:30 Finance: Maybe because this story is true and we need to let all customers the reason why delays happen

17:31 Finance: Payments are processed in a first in-first-out order it doesn't matter if it is $300 or $3000

17:31 Finance: And it works the same for every customer

17:32 < name removed >: About the processor? That's why you have all the complaints. Anyway hope to see my money some. I will update everyone to let them know what you have said.

17:33 Finance: Sure! And we truly look forward to submit your payments

17:35 < name removed >: And I truly look forward to seeing them before then end of the year.

17:36 < name removed >: Have a wonderful day!

Helpdesk: http://www.mainstreetcare.eu/