UPDATE: NO MONEY!
Full Name: < name removed >
Your Question: can you please give me an update on the 2 that are in progress and the rest of my withdraw.?3 are going on 4 weeks now. !
Operator: Johana A.
17:15 Your Question: can you please give me an update on the 2 that are in progress and the rest of my withdraw.?3 are going on 4 weeks now. !
17:15 Please wait and one of our operators will be with you shortly.
17:17 You are now chatting with Finance
17:19 < name removed >n: hello
17:21 Finance: Welcome!
17:21 Finance: May I have your username, please?
17:21 < name removed >: < username removed >
17:22 Finance: I'm really sorry for the delay!
17:23 Finance: Two are in progress and from now on there should be a payment included for you in each batch we create
17:23 Finance: As further information our main provider was down for a while and it caused our waiting queue to increase in an important way. Right now all is working fine but it has taken a while to catch up with older payments. All this to explain and apologize for the waiting time your payment could take to be submitted.
17:25 < name removed >: Listen i have been hearing s much about the "processor", when are the 2 that are in progress going to be paid?
17:25 Finance: We are just waiting for our provider to confirm the transaction confirmation number
17:26 < name removed >: and how often do you creat batch
17:26 Finance: They usually go once a week
17:27 < name removed >: You do know you tell eveyone this as I have seen all the comlaints. You give everyone the same story.
17:29 < name removed > and the complaints have only been on $100-$350
17:30 Finance: Maybe because this story is true and we need to let all customers the reason why delays happen
17:31 Finance: Payments are processed in a first in-first-out order it doesn't matter if it is $300 or $3000
17:31 Finance: And it works the same for every customer
17:32 < name removed >: About the processor? That's why you have all the complaints. Anyway hope to see my money some. I will update everyone to let them know what you have said.
17:33 Finance: Sure! And we truly look forward to submit your payments
17:35 < name removed >: And I truly look forward to seeing them before then end of the year.
17:36 < name removed >: Have a wonderful day!