Complaint #168
Rich Casino
Ridiculous verification and payment process
7 years ago
i used to enjoy playing rich casino alot because they have good games and nice graphics but now once i have my money i never want to depost another cent to them.
- it all started with a few deposits with my credit card, now usually i dont take the bonus offers as you have to wager a certain amount etc
- but this time i did accept the offer and the terms of the bonus and was lucky enough to win a large amount :)
- after paying through witht eh required wager amount i attempted to start the with draw process.
- this is where it all went wrong,
- after uploading the required documents (id, creditcard and utility bill) to the site i i was waiting for confirmation of account verification and to hear about the withdraw request.
- five days goes past and i hear nothing, the money i tried to with draw is back in my playing account and i have recevied no communication why.
- i speak to the 24 hour chat window and they say they can see a with draw request and my account is not verified, im requested to send the same documents to support@richcasino even though i just uploaded them, but i happlily send away because im still happy i won
- another five days goes past, after emailing my documents the support team i receive no response, and jst like before the money is moved to my playing account again. by this point im starting to get frustrated
- i speak to the 24 hour chat and they tell me to email the sam documents AGAIN but this time to security@richcasino email. hoping this will be the last time i try process this request i patiently forward the documents again the lady on the chat also asks for my key number for my case, which dont have at that point because they have never aknowledged me outside the chat window.
- this time im diligent and log in everyday to ask about my request this time i ask and ask and ask and one of my emails in responded to with a key number
- thinking that this must surly be the end of the withdraw process i stop hasseling them everyday for answers and wait for my money to hit my account as the lady said my verification process was over in the chat window. i asked her to email me conformation i was able to withdrawer but she never sent it.
- another five days go past in which time the money has returned to my gaming account, they want me to send in photo copies of my creditcard and driver liscence . after having alllready emaied copies to every person in the company
- now im trying to speak to abby in the chat window and shes simply not responding
other strange things i noticed
- when i mention i feel im being scammed they move forward in the processs VERY slightly
- there were other with draw methods before but now im only able to use wire transfere
in the terms and conditions it still says cheques are available
- i think its conveniant that when ur trying to deposit the chat staff are ever ready to help but when you want to withdraw they make it next to impossible
iv waited very patiently to be paid, i could have really used that money for christmas, its now becominng a joke
i just want whats mine
- it all started with a few deposits with my credit card, now usually i dont take the bonus offers as you have to wager a certain amount etc
- but this time i did accept the offer and the terms of the bonus and was lucky enough to win a large amount :)
- after paying through witht eh required wager amount i attempted to start the with draw process.
- this is where it all went wrong,
- after uploading the required documents (id, creditcard and utility bill) to the site i i was waiting for confirmation of account verification and to hear about the withdraw request.
- five days goes past and i hear nothing, the money i tried to with draw is back in my playing account and i have recevied no communication why.
- i speak to the 24 hour chat window and they say they can see a with draw request and my account is not verified, im requested to send the same documents to support@richcasino even though i just uploaded them, but i happlily send away because im still happy i won
- another five days goes past, after emailing my documents the support team i receive no response, and jst like before the money is moved to my playing account again. by this point im starting to get frustrated
- i speak to the 24 hour chat and they tell me to email the sam documents AGAIN but this time to security@richcasino email. hoping this will be the last time i try process this request i patiently forward the documents again the lady on the chat also asks for my key number for my case, which dont have at that point because they have never aknowledged me outside the chat window.
- this time im diligent and log in everyday to ask about my request this time i ask and ask and ask and one of my emails in responded to with a key number
- thinking that this must surly be the end of the withdraw process i stop hasseling them everyday for answers and wait for my money to hit my account as the lady said my verification process was over in the chat window. i asked her to email me conformation i was able to withdrawer but she never sent it.
- another five days go past in which time the money has returned to my gaming account, they want me to send in photo copies of my creditcard and driver liscence . after having alllready emaied copies to every person in the company
- now im trying to speak to abby in the chat window and shes simply not responding
other strange things i noticed
- when i mention i feel im being scammed they move forward in the processs VERY slightly
- there were other with draw methods before but now im only able to use wire transfere
in the terms and conditions it still says cheques are available
- i think its conveniant that when ur trying to deposit the chat staff are ever ready to help but when you want to withdraw they make it next to impossible
iv waited very patiently to be paid, i could have really used that money for christmas, its now becominng a joke
i just want whats mine
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