Refusing to pay my winnings, refusing to explain why

I self excluded from bgo after xmass.after losing alot on money so on fri 2nd Feb I came into money again and looked up non wagering sites and came across power spins casino so I joined and deposited over £250 pound in my session playing and won £3000 pound so I withdrew it .then on sat 3rd Feb I went onto my account again to find I couldn't get into it I rang up customer services and they told me they was bgo sister site which I didn't know as my eye s struggle seing small print and that the self exclusion also goes for power spins casino. I then had a email from customer services telling me they wasn't paying out my winnings or giving me a refund as I broke the rules .thet told me the computer didn't pick it up wen I signed up but wen staff started work they spotted i was exclude but taken £250 pound of my money in deposit and not refunding me or paying my winnings .I was totally unaware that they was run by the same company as I carry read small printed writing .now I'm out of pocket and being ignored by customer service saying they wasn't paying anything I think it wrong how they take my money one nite then exclude me from there sister site b4 my withdrawal or refund was made .I've spent a good few thousand gambling with bgo and had enough of loosing so that's why I self exclude myself .I felt lucky on fri so thought I'd try another site see if i was lucky but then finding out they took my money deposit I did and nothing even tho I won £3000 and requested the withdrawal. Is there anything I can do to get a compromise with them to get my money or sum money back ??? Thanks ric

I signed up to powerspins on 11/4 and took advantage of the 200% welcome offer , no luck with the bonus so I deposited again this time taking no bonus I managed to get my balance above £300 and decided it's time to cashout . A few days later I get an email saying that my account has been closed and all funds have been confiscated due to a duplicate account . I only have one powerspins account but apparently This is to do with a bgo which is self excluded from years ago and bcoz I have had a bgo that is excluded and a powerspins the accounts have been closed and powerspins are refusing to pay the winnings or even refund the deposits. So I basically deposited twice into powerspins 2x £50 and was allowed to play up until the point of cashing out . I could have easily lost a lot on this site having no chance of any return, that's the most annoying part for me and I'm thankful it was only two deposits before I made a withdrawal request . I'm happy to provide any other details required Can you please look into this askgamblers

This website confiscated my whole deposit without any notice. There was absolutely no way to reach them except of emails, which they responded days later, saying that I had an account previously with a site named BGO which I was self excluded from months ago, so they confiscated my whole deposit, none of which was from winnings but my own money. This is absolutely unacceptable shady business. I'm demanding my deposit back and not going to stop until something gets done to stop shady services like this. I checked out other reviews on other site, and many people are having the same issues. We can't let this happen. They are making a big profit out of unsuspecting formal BGO costumers' confiscated money!!!

About 1 week ago i decided to play at powerspins casino , after my first couple of sessions i decided this casino is not for me so i sent support and email asking how to close my account .. 3 days went by and i received no reply from the casino .. So i deceided to give it another go depoisting and winning around £1000 , i deceided to hit withdrawal but it wouldnt allow me to do so . So i sent and email to support asking how do i withdraw then i logged out . Within 10 mins i received and email saying my account has been temporary locked. To close account please send through DOB and postcode .. I immediately sent back leave account open and please remove the temporary lock on my account . I have sent email after email after email and nothing comes back . Ive sent emails to BGO and talked to BGO live chat but they refuse to discuss any powerspins account .. I just want my account lock removed so i can play some more .

I joined the new site powerspins. I deposited a total of £140. I withdrew money and the next day i went on i was unable to log in. I emailed and they explained that it was a BGO site which i was unaware of. As i self excluded from BGO they have said they have confiscated my money. I understand winnings being confiscated but a refund of deposit would be required as i was unaware of it being a BGO site. I deposited 7 x£20

I joined power spins casino last week, I made 3 subsequent deposits, I was playing on the site the day after joining when out of the blue the system logged me out, I tried to sign in and it then said to reset my password which I did but it still wouldn't let me log in. I contacted support through email as they don't have live support or telephone number, I received an email around 24 hours later telling me as I had a previous account with bgo bingo and had self excluded from it around 6 months ago and power spins are part of bgo that I wasn't allowed to open the account as I was breaching the conditions! I was unaware they were connected and the fact that they allowed me to set up an account and make 3 deposits I think they are in the wrong and not me, they said they had closed my account and any money in my account would be confiscated, I had around £70 cash in my account. I feel let down by this site as they shouldn't have allowed me to open the account, and make deposits and I was unaware there was any connections with the other site, that can close my account but they have no right to keep my money as they allowed me to make deposits, can you please help with this

I created an account and got the 50 free spins package without depositing with which I made myself the starting 15£ and after a alot of time spent on one slot machine I got to 40£. After that I deposited the minimum deposit of 10£ (beacue you HAVE to deposit before you can withdraw) and I wanted to withdraw the 40£ of CASH not BONUS ( your bonus transforms into withdrawable cash only after you wager the beginning amount by 35x , so in my case it was 15£ x 35 = 520£ which I had completed). But every single time ( I've tried a dozen times at this point) I try to press the WITHDRAW button I get a 'Transaction failed' error with the following text "We are sorry, but your withdrawal request could not be completed at this time. Please contact support for further assistance." (Keep in mind I have tried this on 3 different days so far and on random times throught the day) After that I obviously contacted the support via the help section they have on their page, but I still haven't gotten a reply from ANYONE regarding my problem... I have also attached an image of the problem window. This casino looks very polished but since it doesn't let you withdraw I cannot recommend it no anybody. If I get any further updates that could change my view on this site, I'll be sure to make an updated post about it.

I had an email advertising a new casino "powerspins' so i thought i would give it a try. I deposited £35 and played a while during the night and luckily won £470. The casino looked very nicely laid out and it was an enjoyable experience. The next day i logged in again and was met by a message saying that my account had been temporarily suspended but no reason given. I sent an email to powerspins support (answered 3 days later). There reason for suspending my account was that i had 'duplicate accounts' which was against their T&C's. While being 100% sure that i had never played at Powerspins, it turns out that i had played at BGO casino a few years ago that i had closed. So in short, because i had played at BGO a few years ago, they where now suspending my account at Powerspins, confiscating my winnings and keeping my deposit. __ If this sounds quite silly, then the Gaming Commission, the NW Trading Standards and myself as a Lawyer who specialises in Consumer & Commercial Trading Law agrees with you____ After reading the reviews on the likes of Trustpilot where the BGO group has barely 1 out of 10 and reading the endless nightmare stories, it evolves a common complaint of BGO suspending accounts in Powerspins if the player has had an old BGO account. The worrying further note is that they seem to be doing it only to accounts that show winnings and not losses. Imagine if Nektan, MT SecureTrada or any other group did that with their many 100's of group casinos. They would not exist for very long. As other similar compliants about BGO have said here, THEY sent ME an invitation to play powerspins under a "brand new casino offerring". As for keeping deposits, I have some knowledge of this activity as i mentioned above and for a number of years i was a gaming regulation inspector and although it is not illegal to keep deposits, it is generally advised that casinos DO refund deposits out of a moral stance. Casinos that keep deposits in cases like this and others we generally advised to stay clear as it shows a degree of negative customer care and 'sharp practice' With all the common themed complaints about BGO, i firmly believe that they should now be classed as a Rogue Casino Group.

Hello, I every time come to askgamblers site to check newest casino with good games, so this time i found Power Spins Casino, and because i always trust askgamblers site so i go on to sign up page, and when i put my info and sign up then i got this notice (Email address is already in use or you may already have an account with our sister site bgo? Reset Your Password) So i chose Reset Password, and they sent me an email with new password, then i open my account and i deposit total of 1500e, and i don't accept any bonus, and after hours of playing i found that games is hanging and many times of error while playing games, so i chose to withdrawal my money (my deposit plus some winning) and i go to withdrawal page and i try to withdrawal, then i got another error notice (we are sorry, but your withdrawal request could not be completed at this time, please contact support) after that i try to contact them through contact form because they not have email or phone or chat, and i sent them all my documents, second day no answer, so i contact again, but no answer, then i go to bgo.com and contacted them through live chat, 4 hours waiting but no answer, i sent bgo.com email but no answer, in the end i have been 5 days everyday sent like 3 emails and contact form and many hours waiting on live chat but no answer, in 3rd day they sent email that i should verify my account (i guess its auto email because they not answer any of my emails) so i sent my document again 4 times for both sites, and in this 5 days i continue playing and my money total is between 1000-2000e, and i try to keep my credit between this amount until they answer me, and i play in this 5 days with more than 30,000e because i have played many hours and from 1e to 10e per one spin, i keep playing my favorite game (AGE OF THE GODS) and all this days i got many error in the game, many times it replay same spin and bring same featured, but i was not mind because i know that the site have many errors, but in day 4 i found out that when the game replay same spin with same featured it also take money from my credit, so if i play with 1e per spin, and its replay 10 times so it will cost me 10e for one spin, i have recorded video for that, this make me lose really many thawthand, another problem also i have won the power jackpot which start with 400e and grow to max of 500e, and i was playing with 2e for spin, but win i won they give me only 200e and little more, so jackpot start with 400e and wen i won its 200e, and in day 4 while recording because i start to recording after i see all this problems and i saw some complain on askgamblers, so i start to feel untrusted for this site, then while im recording site goes under maintenance without any worming, and my money was 1500e, i go to bgo.com also under maintenance, so i sent them last email and i said this is my last email to you before making complain on askgamblers site, and i decide to not play again until i see what will happen, and some hours ago i check my email and i see that they have verify my account and i can withdrawal (also auto message because no answer for my emails) anyway, i was so happy and i open my account to withdrawal to see that my credit is €0.14 really i don't know what to say. So, Game has faulty count and takes a lot of money from me by wrong, check account. Jackpot is over 400e and they give me only 200e, you can check in my account. 1500e has taken from my account, you can check my account. Plus errors everywhere and no answer and no withdrawal work and site under maintenances. Most of this things i have an screen shot and video record, and here is The reference number for my enquiry is: 00374529, 00374367, 00374065, 00375397, 00375440, 00376328, 00376329, Videos can't upload, please tell me how to send it to you. Please help me to got my right back from them. Thank you

Hi, I received an email advertising a new casino called Powerspins.com - so I decided to join and deposit £25 - I didn't play at that stage - just made the deposit to play with later. When I went to log on, it said my account had been temporarily suspended. I couldn't understand why, so emailed support, who took approximately 3 days to reply - only to inform me that the site was owned by BGO and I had an account with them which was self excluded. My deposit would be confiscated - which hadn't been used to play with. Why was I allowed to make the deposit with another site if I was self excluded ? How can this be in line 'with our commitment towards responsible gambling'. It seems completely unfair to confiscate a deposit - I understand if I'd won and was trying to withdraw but it was an honest mistake - I had no idea the two sites where related.