I've recently signed up to powerspins.com and received a %100 percent deposit bonus. I deposited £30 and played through the wagering requirements. Eventually I cashed out £650 and while waiting for my funds to be processed I send all the correct documents which were excepted and verified by staff member Tony. Soon after this £620 went missing from my winnings and £30 was placed back Into my account? I've emailed numerous times without any explanation back. I've never had a Bgo account and understand that funds can be denied if I have previously been excluded from one of there sites. I did however self exclusion(time out) from powerspins for 1 week due to the temptation of reverse withdrawal and genuinely wanting to take a small break. I don't know how to take this any further. I feel sick that this has happened..with no explanation or reason. Powerspins have made a mistake. The exclusion is only temporary. Please can anyone give me advice on how to explain this to them and get my winnings back!