I made a deposit with a match bonus and completed all required play-through. I ended up deciding to withdraw after winning $4000. Casino asked for verification docs, I sent them in, all good. In fact, I received an email asking for my correct SWIFT code (I had a letter wrong) and they would be sending my bank wire info on to the finance dept. Email sent to me on Sept. 7th:
Thank you for the information provided.
The wire details were sent over to our finance department. The team will review them and update your account shortly.
All the best,
Amy < surname removed >
Casino Support Manager"
In the meantime I had waited the "3 business day pending period" and reached out to customer support on 9/9/17. I was told the withdrawal was approved on 9/8/17 (via bank wire) and they would wire funds within 7 business days. I realize today has not been seven business days, however, I just attempted to log into my account and it's been closed. I reached out to customer service again and was told that the casino can close accounts for any reason and then the operator just logged off.
This is not right or fair.