Hello,
Account reopened by Quickwin (Rabidi N.V.) after explicit disclosure of gambling addiction Complaint.
Quickwin (operated by Rabidi N.V. / Liernin Enterprises)Affiliated Sites Involved: Dolfwin (formerly/currently managed under the same operational umbrella)
Dispute Type: Breach of Responsible Gambling / Refund of Post-Exclusion Deposits
I am lodging a formal complaint against Quickwin regarding a severe breach of responsible gambling protocols and a failure in their duty of care.
Quickwin permitted the reopening of my account and accepted subsequent financial deposits after I explicitly informed them that I suffer from a gambling problem.
Furthermore, this represents a systemic operational failure by the parent network, Rabidi N.V., as they previously allowed an identical breach on another of their brands, Dolfwin, where a self-excluded account was also reopened under similar circumstances.
I contacted Quickwin support via email, live chat etc, and have the email from back at the start of January, which i have previously provided, stating my account had been closed after I had confirmed my gambling problem and required my account to be permanently closed due to addiction.
Despite this binding declaration, the casino subsequently reopened my account, directly violating industry-standard self-exclusion frameworks.
Between January and July of 2026, I was permitted to make a series of financial transactions.
Total Deposited across multiple platforms in excess of 10k.
Under standard responsible gaming guidelines, once a player declares a gambling problem, an operator must immediately and irreversibly terminate access to the service across all network brands to prevent financial and psychological harm.
By actively reopening my account, Quickwin facilitated predatory behavior toward a vulnerable player.
Because these deposits were accepted illegally after a formal declaration of gambling harm, I demand a full refund of all funds deposited from January 2026 to today. The account was improperly reactivated.
I have retained comprehensive, time-stamped screenshots of my original gambling problem disclosure and my deposit history.
I have provided my bank details below and want this refund processed immediately.
I have sent the above to Quickwin already and they have come back with the below, which is complete nonsense, there were no bets pending or balance on the account, they took 2 months to action my request to close my account due to gambling additiction, and have reopened it knowing full well I had an issue, screenshots attached for now, but I can provide full email conversations, as well as previous issues had with their affiliate companies when closing accounts, dolfwin is another site whom they did this exact same thing to me.
"Dear Richard,
Thank you for contacting the QuickWin.com support team.
We would like to clarify with you that, upon our previous communication from 4th of May 2025 regarding the closure of your account, you were asked to confirm the active balance / pending withdrawals void in order to perform the closure, as per our procedure explained in T&C 3.7.
The account was closed for a period of 1 year due to the lack of response from your side regarding the voidance and reopened once this period expired.
Based on this, we regret to inform you that a refund is not available for your account, since you did not inform us about your wish to stop using our services permanently after the reopening of the account.
We hope this clarifies the matter for you!"
The above absolutely clarifies one thing to me: these are con men, and targeting people with gambling problems.
Thanks,
RD
