On October 21, 2019, I hit a jackpot around $20,000. I submitted a total of 8 bank wire withdrawal requests for $2500 each. I have submitted all of the required documents the casino asked me to submit the same day I made my withdrawal requests. I have contacted the casino on a weekly basis inquiring about the status of my withdrawal requests, and each time I’m told the same thing, “Allow another 7-10 for the process and contact them again.” I patiently waited the 7-10 days after each time I contacted the casino thinking the next time I would contact them again I would have good news, only to be disappointed each time. One of my withdrawal requests was finally approved on January 6, 2020. When I contacted the casino each week thereafter, I was then told each time to allow the casino another 72 hours to process my approved withdrawal requests. It’s now January 21, and I’ve still not received my payment owed to me. The casino actually had until January 20, 2020 according to the payment timeframe they have stated on their online site to submit my payment to me. I contacted the casino again early this morning to inquire as to why I’ve not received my bank wire, and this time I was told that the casino does not do business with Chase Bank, the bank I have my checking account with. This is the first time I’ve been told this in the 3 months I’ve had my pending withdrawals. First of all, I’ve never had a problem receiving a bank wire with Chase Bank. When I asked about changing my payment method from a bank wire to a physical check, I was then told that could not happen either as long as my account is through Chase Bank. Once again, I’ve never had an issue with Chase Bank allowing me to deposit an international check. So since I have my personal checking account with Chase Bank as of now, I cannot receive my withdrawals that are owed to me. No where on their website do they state that their company does not do business with Chase Bank. If it is on their website, I have not located it and I have read everything on their site with a fine tooth comb. Please help me with this matter so that I may receive the money that is owed to me.