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Palace of Chance Casino - Delayed payment and no response from the casino

RESOLVED
Complaint Info
Disputed casino Palace of Chance Casino
Reason Delayed payment
Amount $ 1950
mattnavarra California
Posted on September 13, 2020

My withdrawal was approved on August 6th 2020 for $1950.00 on August 21st my withdrawal was released, I had requested a wire transfer to Wells Fargo then I was told that they were sending the check out via mail and that would take 7 to 10 business days it is now September 10th I have received no confirmation on a tracking number or received an email or anything in the mail from them I have called them numerous times and they keep telling me check back with us in one week, I sent them all my information everything has been approved and updated but I can't get no satisfaction out of anybody at Palace of chance they keep telling me be patient you'll receive it in the mail but they are definitely not a daring to their terms and condition it definitely says a check will be sent within 7 to 10 business days I would like to get this resolved please help me.

Posted on September 17, 2020

Hi Matt--

I sincerely apologize for the frustration you've experienced with this.

Unfortunately, check processing can take an extended period of time (wires and Bitcoin are much swifter payment methods). The good news is that I do see your check is scheduled to be delivered, this morning by 10:30.

I wish you all the very best,

Tawni

AskGamblers
Posted on September 17, 2020

Dear @mattnavarra,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

mattnavarra California
Posted on September 17, 2020

Thank you so much, I did receive my check this morning as scheduled by FedEx, I appreciate all your hard work, thanks Matt.

AskGamblers
Posted on September 17, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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