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Novibet Casino - Delayed payment for over two weeks

REJECTED
Complaint Info
Disputed casino Novibet Casino
Reason Delayed payment
Posted on November 20, 2020

On the 3/11/2020, I made my first deposit to Novicasino and played for some time. I later played some more and won a modest amount of around 300 euros. I withdrew my money the same day, which is when the problems began.

Despite, having already successfully passed KYC verification prior to playing, after a few days of waiting I was told to send in further documents, which included selfies with ID and card pictures. I sent this in and it was verified, and then I was told my account was locked for an investigation. This was well over two weeks ago and I still haven't been paid. The casino is using deliberate stalling tactics to prevent me from getting paid, I want to access my money at once! I can see they have tried these poor tactics with other players too, based from the reviews.

Posted on November 23, 2020

Dear Volkan,

We comprehend your disappointment and are very sorry for that. However, we would like to clarify that Novibet constitutes a separate brand to the one you are referring to. We would urge you to communicate with Novicasino's Customer Support in order for them to address your query.

Kind Regards,
The Novibet Team

AskGamblers
Posted on November 23, 2020

Dear @volkan,

Upon Novibet Casino last post, AskGamblers Complaints Team can confirm that you have submitted complaint against wrong casino brand. Therefore, we have no other option but to Reject this complaint.

Since Casino in question (NoviCasino) is not listed on our website, feel free to forward your dispute directly to the relevant Regulatory body of the Casino.

Wish you good luck more further.

AskGamblers
Posted on November 23, 2020

Thank you for trusting us and using the AskGamblers Casino Complaint Service / AGCCS/. 

Unfortunately, if the operator against which you intend to file a complaint (NoviCasino) is missing from the drop-down menu upon submitting your case, it means that they have either not yet been presented and reviewed on AskGamblers or they have been assigned a Terminated status. In the past, we’ve tried to provide our customers with a complaint service against operators who we are not working with, but it’s never generated any positive results. 

AskGamblers Complaint Team kindly advises you to seek further assistance on the matter from the relevant regulatory body instead. To learn more about how to use the AskGamblers Casino Complaint Service /AGCCS/,  please visit our Knowledge Base.

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