I have asked to permanently close my account a few times in early november and the finally again on the 11th of November. Also mentioned to never contact me again and also don't give me anymore offers. Reason for this is because I spend 1000's of euro's and didnt want to go bankrupt.
On the 18th of January they contacted me and on the 20th of Jan made me an offer and I opened the account again.
After that lost 100's of euros again, which shouldn't have ever happened if they kept my account permanently closed as requested.
I have contacted them about this matter but they refuse to pay the money back I lost.
They come up with a silly excuse that they only contacted me to know what I was not happy about (which they know).
Hope you can have a look and gove your advice.