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Conquer casino - Delayed account verification


Complaint Info

Disputed casino

Conquer Casino


£ 1500

Posted on August 23, 2015

I am waiting for them to call me to verify my account so I can continue playing with the balance I have at Conquer Casino.

I saw an email 3 weeks ago from securi­ty@­ins­tan­tga­mes­upp­ort.com with the subject:verification required. They listed some documents to send, and said that my player account has been temporarily blocked.
I checked my Conquer Casino account and is suspended, and I have a balance of about 1500 there so I sent them the documents they wanted. On July 28th they asked for another document and a convenient time to call me on the phone, so I sent them the extra details and offered some times they can call me. The last email I received from them was July 31st, but since then I have not heard anything by email or by phone. I emailed them on the 3rd and again on the 10th of August inviting them to call me but no response.

Posted on August 17, 2015

Any update considering your complaint? Thank you.

Posted on August 19, 2015

Hi, I have no update from Conquer.
If somebody from Conquer can read this, please contact me. You have all my details.

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