I have several withdrawals that started back on 9/25. I was told that I would be sent an email on what to do and where I would need to send my paperwork. I NEVER received the email, I tried to speak to "Chat" but everytime I tried to respond to the representative, the box to type in disappeared. I was told that I have withdrawals that have been approved and I need to send in verification paperwork, but I dont know where to send it.
I have left several messages with NO RESPONSE!
I have emailed the casino, called as well as chat.
I just want fairness.
I cant contact anyone in order to know where or how to send my information for verification if I have no way to communicate with the casino. I know I should have at least 8 withdrawals totally approx $4000. They took the first withdrawals and never sent an email confirming the approval (after the terms and conditions state that they have to be approved after they remove it from my pending withdrawal area)
Red Ping Win Casino