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Megawins Casino - Didn't process my $450 withdrawal, won't say why

REJECTED
Complaint Info
Disputed casino Megawins Casino
Reason Delayed payment
Amount $ 450
Inactive user
Posted on June 3, 2019

Hi, I have played twice into Megawins casino last week.On 1st deposit they didn't add bonus and advised I have to make another deposit to get bonus.So,I made deposit for 2nd time got bonus for play,I played only Bonanza slot and ended my session when my balance was $450.In the mean time my wager requirements done.So,I made withdraw request of my winning then uploaded all required documents as per their request and logged of my session.After two days I tried to login but I couldn't,went to live chat but chat option is unavailable.Now I don't know what to do.It will be highly appreciated if you could help me.Thank you.

Posted on June 4, 2019

Hi Abdul,

Please rest assured this has the utmost priority and we will check everything and let you and Ask Gamblers know as soon as possible.

Thank you again,
MegaWins Casino

Inactive user
Posted on June 7, 2019

Hello Megawins Casino,

Forgot my issue to resolve or have no money to pay my winning?I am completely unable to communicate due to you blocked my account after request cash out!Here is the history of my deposit and withdraw with Megawins casino.

Posted on June 9, 2019

Dear Abdul,

We have decided to ban you entirely from our website due to obvious fraudulent activity and for not using the AskGamblers Casino Complaints Service in good faith.

You provided incontestably fake documents to us and we take this very seriously.

Please see our terms:

3.1.3. You must enter all mandatory information requested into your registration form, including a valid e-mail address; if you do not enter a valid email address, we will be unable to help you recover any “forgotten passwords”. It is your sole responsibility to ensure that the information you provide is true, complete and correct. You are hereby notified that, in our discretion, we have the right to carry out KYC verification procedures and that your Member Account may be blocked for access or closed if you are found to supply false or misleading information

Kind Regards,
MegaWins Casino

Inactive user
Posted on June 11, 2019

Hello Megawins,

Thank you for reply. For your kind infofmation why should I give you fake documents where I have my original documents and my own neteller account? I have other verified accounts with all direx nv group casinos and playing there without trouble.I can challange you I am the original player with my original documents.You should not disappoint me where I played with you after took risk of my own money.So,please review my account again carefully and process my winning.

AskGamblers
Posted on June 11, 2019

AskGamblers Complaints Team has been provided with clear and undisputed evidence on behalf Megawins Casino management that player violated their Terms&Conditions and more specifically committed potential fraudulent activity.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this complaint and moreover, to ban the player from using our services in the future.

AskGamblers
Posted on August 26, 2020

AskGamblers Complaints Team has been provided with clear and undisputed evidence on behalf Megawins Casino management that player violated their Terms&Conditions and more specifically committed potential fraudulent activity.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this complaint and moreover, to ban the player from using our services in the future.

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