Ag Awards

OVO Casino - Locked my account with more than 2000 euros

Complaint Info
Disputed casino OVO Casino
Reason Verification issues
Amount € 2000
Posted on January 9, 2016

I registered at OVO casino. I made three legitimate deposits at them with the card registered on my name and everything. With my last deposit I managed to play myself up to +2000 euros. Two hours later after I had won I could not login to my account. I submitted a request to support and they told me to send in my documents for verification. So I did on the 26 of December 2015. I received a message from Rudolf that it would take three days to review my documents. Up till today my account is still locked and I have not received a single response from them ever since that last message about three days. I have lodged many support tickets and received not one reply ever since. Please ASKGAMBLERS I won that money fair and square they can't just take it and close my account. My deposits were made from card registered to my name all my documents is legit. I don;t know what to do further as I feel that money belongs to me.
PS: I have uploaded the emails.

Posted on January 11, 2016

Dear Player,

Hope this finds you well.

We have contacted you privately with regards your above query.

As you are aware your account has been blocked and will not be reopened in line with our Terms and Conditions.

The Ovo Casino Team

Posted on January 15, 2016


Were you in contact with the casino regarding the issue? Are there any news? Thank you.

Posted on March 23, 2016

AskGamblers Complaints Team has been provided with detailed information concerning this complaint on behalf the OVO Casino management. Based on that information we can confirm the fact that OVO Casino acted in full compliance with their Terms&Conditions when a violation of a particular term has been detected and namely :

"108. The Player certifies that the funds used by the Player to play the Games in this Internet Site through the use of the Service or the Software are not from any illegal source. By playing on OVO the Player is declaring that he shall in no way use the Service or the Software with the purpose of transferring such funds from illegal sources. The Player will not use the Service and or the Software for any illicit or fraudulent activity, or for any unlawful or fraudulent transaction (including money laundering), in accordance to the laws of all the jurisdictions having authority over the Player. OVO reserves the right to discontinue or block the Account(s) of the Player, at any time, and until the matter has been resolved, if OVO has the slightest doubt as to the legality of the source of funds used by the Player to play the Games.

109. The Player declares that he will not violate or attempt to violate or misconstrue in any way OVO’s security measures. If OVO has the slightest doubt in respect of this clause, OVO reserves the right to suspend or block the Player’s Account immediately. The amount in question will not be credited to the Player’s Account."

While we are doing our utmost to help as many players in a trouble as possible, AskGamblers Complaints Team maintains zero tolerance towards players trying to commit any kind of fraudulent activities. Therefore this case is being rejected and no further correspondence and support will be provided.

In case of a disagreement with our decision, we encourage player to seek further assistance from the relevant licensing authority directly.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy