Locked my account with more than 2000 euros

AskGamblers Complaints Team has been provided with detailed information concerning this complaint on behalf the OVO Casino management. Based on that information we can confirm the fact that OVO Casino acted in full compliance with their Terms&Conditions when a violation of a particular term has been detected and namely :

"108. The Player certifies that the funds used by the Player to play the Games in this Internet Site through the use of the Service or the Software are not from any illegal source. By playing on OVO the Player is declaring that he shall in no way use the Service or the Software with the purpose of transferring such funds from illegal sources. The Player will not use the Service and or the Software for any illicit or fraudulent activity, or for any unlawful or fraudulent transaction (including money laundering), in accordance to the laws of all the jurisdictions having authority over the Player. OVO reserves the right to discontinue or block the Account(s) of the Player, at any time, and until the matter has been resolved, if OVO has the slightest doubt as to the legality of the source of funds used by the Player to play the Games.

109. The Player declares that he will not violate or attempt to violate or misconstrue in any way OVO’s security measures. If OVO has the slightest doubt in respect of this clause, OVO reserves the right to suspend or block the Player’s Account immediately. The amount in question will not be credited to the Player’s Account."

While we are doing our utmost to help as many players in a trouble as possible, AskGamblers Complaints Team maintains zero tolerance towards players trying to commit any kind of fraudulent activities. Therefore this case is being rejected and no further correspondence and support will be provided.

In case of a disagreement with our decision, we encourage player to seek further assistance from the relevant licensing authority directly.

Dear @CLHUTTON,

Were you in contact with the casino regarding the issue? Are there any news? Thank you.

Dear Player,

Hope this finds you well.

We have contacted you privately with regards your above query.

As you are aware your account has been blocked and will not be reopened in line with our Terms and Conditions.

The Ovo Casino Team