I received an email deposit and get 100 free spins on either starurst,gonzo quest ,aloha cluster ,fruit shop or elements ,yet no free spins were applied when i deposited .I wanted to play Gonzo Quest ,yet live help could only issue them on starburst . This is not a game I wanted to have to play . This is not the first time this has happened and I am unhappy about this .
Why when offered 100 spins on a choice of games can they not be accessed ,then waiting ages for live help to reply to be told they cant be applied on Gonzo Guest as email states . I emailed Lanadas and was told also that starburst is one of the games listed so free spins applied on that game ,This means Lanadas are getting away with giving 10p spins instead of 20p on Gonzos Quest
This is mis advertisement of a bonus and is unfair on depositors and aa deception o their email which entices players to deposit to play a range of games which are not available .In my opinion Lanadas casino are abusing their bonuses
Complaint Info
Disputed casino
Reason
AskGamblers
Dear @luckysmummy17,
Please keep in mind that some of your attachments have been removed due to the fact they were containing sensitive personal information. Make sure to read carefully and comply with all Complaints Guidelines from now on.
https://www.askgamblers.com/complaint-guidelines
Thank you for your cooperation.
Dear Nicola Misselbrook,
As also communicated through Facebook, in our system it appears on the day you made the deposit, you played Starburst instead of Gonzo's Quest. Unfortunately, it is not not possible to use the spins for Gonzo's Quest when you first started playing your spins on Starburst. We are very sorry about the confusion with your situation and value you as a player, so we have added an additional 100 spins to your account yesterday.
Best regards,
Your Lanadas Team
AskGamblers
Dear @luckysmummy17,
Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.
Thank you for your cooperation.
Hi.
On the day I deposited I did not play starburst instead of Gonzos quest .I was told by live chat that I could not have the spins on Gonzos Quest as they could only be added manually on starburst .Lanadas have however kindly added 100 free spins to starburst ,so I will accept these and close my complaint . Regards
Nicola
AskGamblers
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
Lanadas Casino Complaints
- 2 of 3 resolved
- 2 days avg response
- 4 days avg complaint life
- 1,353 USD avg amount
-
Unresolved
Lanadas Casino - Cancelling my cashout without saying why
€1,000
Unresolved
Lanadas Casino - Cancelling my cashout without saying why
I won 2000 € in this casino. 1000 € cashout and sent all the necessary documents. I received an email stating that the documents will be checked ...
Read more -
Resolved
Lanadas Casino - Stalling payment of winnings
€2,500
Resolved
Lanadas Casino - Stalling payment of winnings
Hello, I made a deposit of only 142 euros and won 4000 euros in slots. Requested withdrawal of money 2500 euros more than 48 hours are not ...
Read more
Have trouble with Lanadas Casino?
