Incorrectly registered as a "Self Exclusion" instead of simple account closure

I requested two withdrawals at Slotty Vegas casino as far back as the 5th January 2021.

Due to verification issues and then issues withdrawing onto a credit card, my withdrawals were gradually processed on 12th January 2021. This is shown in my payments history on Slotty Vegas website. I have attached a screenshot showing this.

My withdrawals had to be split into two seperate payments (2500 Euro is the max withdrawal you can do in one transaction on the site.) So I requested two separate withdrawals, one for 2500 Euro & one for 700 Euro's. These were both requested as bank transfers, and were both requested using identical, exactly the same bank details. Same number, same account, same name, same swift code etc.

January 14th an email was received from Slotty Vegas confirming payment of the 2500 Euro Withdrawal to my bank account. Jan 22nd an email was received from Slotty Vegas confirming payment of the 700 Euro Withdrawal to my bank account. Both emails I have attached.

Despite the 700 Euro withdrawal, being processed 6 days after the 2500 Euro one. I received this money in my bank with absolutely no issues, 4 days later on the 25th January 2021. it took only 4 working days to arrive, which is standard timeframe I find for bank transfers here in New Zealand. I have attached a screenshot of my bank transactions showing the 700 Euro arriving via bank international transfer from 'Maxtent Limited'. ($1136 NZD which is what I was paid converts to roughly 700 Euro)

As of todays date, which is 7th February 2021, I still have not received the 2500 Euro withdrawal. This is despite, it being processed before the 700 Euro one, back on January 14th. 24 Days ago now.

I have been regularly emailing Slotty Vegas on almost a daily basis, asking for updates and for them to clarify where the 2500 Euro is? At first they kept telling me to be patient, and would give me times frames /dates to wait. Again I've attached all email correspondence for you to read through.

On Friday 29th January, Slotty Vegas emailed me telling me that they had received confirmation from the payment provider that withdrawal was processed, and they were 'certain' the funds would show in my bank within 24-48 Hours. This was not the case. Email Attached

On 31st January 2021 Slotty Vegas emailed me confirming they had entered the correct bank details and that the 2500 Euro withdrawal was definitely paid into same bank account as the 700 Euro one I received. I was also told to wait a further 36 Hours. Email attached.

On Feb 1st 2021, Slotty Vegas emailed me again, this time again confirming payment being processed and they were 'quite sure' money would be with me soon. And that a bank tracer has to organized.

My final email back was received on Feb 4th 2021. I requested that Slotty Vegas reprocess this withdrawal ASAP, as obviously something has gone horribly wrong here. I also requested they also show me proof of withdrawal, and that they can prove they sent it to the correct bank account/ bank details

The reply I got said they will not be reprocessing and they now have to wait for funds to return to there account before they pay me again. I have still not received the proof of payment I requested, which I wanted so I could show you when I raise the complaint. My major concerns here are It's now been 26 days and I still have not received the 2500 Euro withdrawal. I am also concerned that Slotty Vegas have not made the withdrawal correctly, since the 700 Euro withdrawal was processed smoothly without any issues or delay

I'm also concerned this could drag on for weeks/ if not months, If I have to wait the the money to return to there bank. As far I know they could have processed incorrectly, as someone else has my winnings.

My final concern in no-one I speak to whether in live chat, or by email has an idea how to solve the problem, and no-one can give me a timeframe. It seem to be forever changing, and its like they are waiting for the funds to miraculously show in my account 1 month later?

I am more than happy to give any more evidence you require. Please ask if you need anything else from me.

I just want to receive my 2500 Winnings, as its now getting to close to a month since I first requested.

Any help greatly appreciated

Ryan < surname removed >

Hi.

I have an withdrawal (700€) still pending after 10 days. I made it via Skrill. This is not fun anymore:( And I think this is the last time I ever make a deposit to slottyvegas. And all my KYC documents are verified. Their customer service is just saying that they have so many withdrawals and it may have some delay.. This is just too much. And this is not the first time, it takes over an week every time. I also have two friends Who have this same issue.

Is there anything to do with this issue?

Noora

Hello , i have a little problem.

Slottyvegas sent me a bonus 200% deposit one and i used it , managed to wager that and won 800 euros. Now they are holding my withdrawal, if i try to contact them , i get the same answer ( withdrawal are delayed). Never had a problem with that casino and now its happening with me.

Just tired of waiting on my money.

I live in Estonia, I am aware of some gambling restrictions, some websites restrict me from access and some allows me. I joined Slotty Vegas and selected Estonia from the drop down. I deposited 3 times in the first week and lost, in the second week i deposited and run my balance upto €2000 and cashed out. At this point Slotty Vegas closed my account and said I used a VPN, I did not use a VPN, i don't know how to. So I've told them its a mistake and prove it and they refuse to.

I used an affiliate to join called Classybeef, I spent many hours watching their Twitch Stream and they heavily promote Slotty Vegas on the Channel. So when i asked them for help Espen from Classybeef told me the case is closed because i am not allowed to play at Slotty Vegas due to "Government Rules in Estonia". Yes its a tricky subject for Online Gambling here i Estonia but sometimes its ok and I've successfully played and won at other online sites. There is nothing in Slotty Vegas terms to say I was not allowed to play, and like i said they have Estonia in the drop down selection upon registration. Other country's are not available in this dropdown like the UK for example but Estonia was. I explained Slotty Vegas allowed me to deposit 4 times in 2 weeks, and they made the decision, not my Government, to close my account and offer me just one deposit refund. They took the decision to allow Estonian Players to join. Why do so if its a problem? Espen said I must of used a VPN to get around the Government restrictions but this is not true, my internet provider allowed me to access the Slotty Vegas.

I have to question Slotty Vegas intentions to have Estonia in the drop down if they believe the Government doesn't want you to play. I also am concerned about Classybeef who receive 40% in commission on anyone's losses who they to refer to any Casino. I trusted Classybeef but for Espen to just say Slotty Vegas is allowed to keep my deposits and winnings because i shouldn't be playing but they let me play is absurd. I also question how Twitch allows these slot streamers to gain massively from these channels with direct deals to the Casinos they are promoting but thats another story. Hopefully you guys here can look into this and make things right.