Slotty Vegas Casino - Incorrectly registered as a "Self Exclusion" instead of simple account closure

utterer United Kingdom
posted on May 27, 2016.

I recently decided to close my account with Slotty vegas. I contacted online live customer support and a guy called Sean responded. I stated i wanted to close my account. He asked why. I stated it was nothing specific against their casino i was just a bit generally disillusioned with online casinos and was just closing accounts.

He confirmed the account had been closed.

The following day i got an email from Slotty Vegas stating i had self excluded myself for 6 months from all their group of casinos!! I was quite shocked at this as i had requested to do no such thing.

So i recontacted live online customer support and again chatted with a guy called Sean.

I explained my situation and the fact i was very unhappy about it and asked if he could sort it out. He said it was UKGC regulations because i requested to close it via online customer support and he couldn't do anything.

I stated this was incorrect as i did not request a self exclusion just to close my account.

I reminded him that i did not ask for a self exclusion and stated i was not happy about a self exclusion being registered against my name . He said he could not do anything and it was "new regulations"

I again said i was furious about this and would contact the UKGC with regards to it. He again refused to do anything and cut short the chat.

I have transcript of the 2nd conversation if required

posted on June 1, 2016.

Dear @utterer,

Please let us know if there's some update on your issue.

posted on June 2, 2016.

Hi utterer,

Would you be able to provide me with your account details so I can investigate this for you?

Kind Regards,
Head of Casino

utterer United Kingdom
posted on June 2, 2016.

Hi Karl details send via AG customer support as requested. Many thanks.

posted on June 3, 2016.

AskGamblers Complaints Team sends user's credentials directly to the casino management.