I deposit 100e to the casino in stream with 100+ viewers. I had a block by my bank that I cannot use money from my card anymore for that day so the deposit went on pending. When it left the pending state a few days later and the 100 euros was directed to the casino I go on my account to see the money is not there. It left from my bank account but didn't make it to my game account. I contacted the support which said they were sorry and are working to fix the situation. They then asked for a receipt of the deposit I made and ofcourse I gave it to them. So I gave them a receipt straight from my bank that shows I deposit 100e on their casino but they see my casino balance is still 0. They then thanked for the document and said I need to wait for them to get some more info from the bank and fix the situation. I waited and waited until I got unpatient after 2 weeks of waiting. I contacted them multiple times in that time period actually, and the answer was always just wait. Now they contacted and wanted my account information from the past 2 weeks, which I did not send because they don't need it. All they should need is something to prove that I definitely deposited 100e and it left from my bank account and didn't get on my casino balance which I delivered. Now I'm left without the 100 euros and they insist me sending them all of my bank traffic in the past 2 weeks. Why would they need it when it has nothing to do with the deposit? I asked them why and they just said they need to verify that the money was paid from my account and didn't appear on my casino balance which I have already proved with the picture from before. I've never had problems with this casino, but I am definitely not depositing here anymore. As you see from the attachments, the money left from my account 19.11 but never came to my account.
Disputed casino | iGame Casino | |
Reason | Amount not credited | |
Amount | € 100 |
iGame Casino Complaints
- 4 of 11 resolved
- 3 days avg response
- 5 days avg complaint life
- 178 USD avg amount
-
Unresolved
iGame Casino - Problem with my withdrawal
€37
Unresolved
iGame Casino - Problem with my withdrawal
Hi askgambers, I am < full name removed >, I opened an account with igame casino, I made a deposit of €50 and after playing for some time I wanted ...
-
Unresolved
iGame Casino - Did not receive the bonus for my deposit
Unresolved
iGame Casino - Did not receive the bonus for my deposit
Hello,On Wednesday 17th 2019 I wanted to deposit 25 in order to receive 100 freespins in Phoenix Reborn.This offer I received via email and message in ...
-
Unresolved
iGame Casino - Only half bonus credited
Unresolved
iGame Casino - Only half bonus credited
So i game have friends refferals system. So I used it and invited my friend. He did 1000€ wager, like in rules written. After he completed wager ...
-
Unresolved
iGame Casino - Bank statement still not accepted after 7 days of waiting
€500
Unresolved
iGame Casino - Bank statement still not accepted after 7 days of waiting
First of all,I made an deposit with Paysafe.I did win 600 euro, i decided to cash out 500 euro. A few hours later i received an e-mail where they ...
Have trouble with iGame Casino?