It's been a month now, and I'm receiving nothing but the same information when calling or chatting with the casino's representatives. First it was denied/delayed because they claimed they didn't have my documentation. Finally they located it, and it was approved. Now a month later, I have no idea what is holding up my check. They refuse to answer that question. When I call or chat with the casino's reps they won't answer me when I ask why it's being delayed. They just keep saying the same thing every time. "Thank you for your patience, I have escalated your account to the finance department, or finance managers". Then they tell me to allow 10 days for the finance manager to process it. I've done this a few times, and still when I call or chat- they repeat the same stuff "thank you for your patience I have escalated it to...) Really? When I ask why it's being held up, I am just told "We appreciate your patience". I am not even asking for a big payout. A small $412. I feel bad for those who win big. I've put a lot of money on this casino, and now I can't even get them to pay out a little?