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Rich Casino - Keep declining and stalling payment

REJECTED
Complaint Info
Disputed casino Rich Casino
Reason Declined payment
Elektra2911 Canada
Posted on April 24, 2017

Dear askgambler,
I have quite a lot of complaints to rich casino.actually,i already submit a review from them but i think they come to a point of,to me is kind of a fraud/scam.
1.april 5. Withdrawal request,declined
Reason:request went back to my casino acc. Without my knowledge if you will not check your withdrawal status and email them about the reason behind it you will wait for your money in thin air.
2.april 10.again put on same withdrawal.again decline
Reason.Support team says theres a problem with my wire transfer inform­ati­on,­bla­h,b­lah­,blah.
I'm in canada they can't deposit direct to my card the only thing available for me is bank transfer,wire transfer(2 weeks)process and ecopay­s(3­day­s)a­gai­n,same process money went back to my casino acc.again had to email them to what happen and same blah,blah,blah and submit another withdrawal again for 4th time then i followed it up next day a lady told me that due to holy weeks which is going to be a holy day and bank will be close.i said fine.again,decline.
Reason.same process i email them again for 10th times i believe and this is the worst.that was april 13,2017 a guty name sean response to my email saying that the reason why my withdrawal was declined is due to my Status VIP which is basic.due to terms and condition a basic status can't do withdrawal request and in order for me to cash out i had to deposit more,play more to increase my level.but i got busy i wasn't able to response to them right away it took me a week to review their terms and condition again which clearly doesn't state as what that nick guy email me and to confirm i email them again(this will be the last).i inform them that your terms and condition doesnt says that i cant,for my understanding as a basic level i can do $500 in a week .and she responded me back with a "yes".
So,please help me with my frustrations just to end everything,so tired with all thier excuses and for making me feel that i'm stupid and illeterate.i just don't want to deal with them anymore.

Thank you,
Elektra2911

AskGamblers
Posted on April 24, 2017

Dear @Elektra2911,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on April 24, 2017

Hello,

Thank you for your feedback.

We would like to inform you that the first time your payout was decline due to the fact that you did not provide us the payment information. as per our Terms and Conditions you should sent an email to our accounting department: "Update Payment method: RichCasino solicits from all Members the corresponding information of their preferred withdrawal method via email to accoun­tin­[email protected]­ich­cas­ino.com. RichCasino shall not be held responsible in the event of a Member providing incorrect information that may result in the payout being sent to the wrong Account. For this reason, the information cannot be provided via chat or phone."

The first time you have chosen the bank wire option and the second time you chose Ecopayz. The second payout was decline by the same reason, you did not sent the Ecopayz ID to our accounting department.

In the meantime you played the entire amount of your balance.


Best regards,
The Rich Casino Team.

Elektra2911 Canada
Posted on April 25, 2017

Rich casino,
Yes,I'am aware that I played the entire amount which I did on purpose and out of my frustrations of you guys.
My main concern here is that you guys lied to me, one of your staff from your support team email me that I can't do withdrawal due to terms and conditions but when i go through it myself it says differently. You guys are breaching to your terms and condition and i want to know what is the consequence behind it.

AskGamblers
Posted on April 25, 2017

Based on player's last post it is now obvious that the disputed withdrawal amount has been played and lost by the player. In such situation, AskGamblers Complaints Team have no other option, but to reject the case as the main complaints subject is no longer valid.

AskGamblers
Posted on August 26, 2020

Based on player's last post it is now obvious that the disputed withdrawal amount has been played and lost by the player. In such situation, AskGamblers Complaints Team have no other option, but to reject the case as the main complaints subject is no longer valid.

Rich Casino Complaints

  • 76 of 76 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 3,003 USD avg amount

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