everymatrix and flamantis charged mw double on 2 of my credit cards.
I made approxiately 4000usd deposits in falamntis casino after few days i was shocked that i was charged double on both my cards on each and every transaction i did.
The details of this story is that they actualy charged me for the chips i bought and then put on hold the exact same amount so basicaly 4000usd that they took and another 4000usd that they put on "hold"
Please please help me to make these thieves return my money that is on hold its somethig illegal its like they stole money from my credit card without my authorization. They should be under serious investigation from visa.
Please help out in this matter.
Note to askgamblers: the screenshots that is in my attached photos below is from the email i sent to flamantis but i do not wish to attach the actual screenshot because it contains my bank information and transactions, i sent them to prove them the they took there actual money yet it shows the limit increased double becaus ethe dublicated the transaction.
After i requested a bonus i got a 20usd bonus i managed to wager 50× which is a ridicolous wagering but i managed to get 350usd wagered and in cash after i wagered and ended up with 350 i was surprised that i onlt have 54usd.
I contacted support and they said maximum cashout is 50 and when i asked and asked to get 350 tbey didnt agree
Finaly i asked for the term that say that maximum cashout is 50usd i was surprised that they had no term like tbat and probably invented it.
Please help me askgamblers to retun my 300usd thatvwas stolen of me without any rules or terms and conditions.
I attached a very clear conversation with teodor the agent that very clearly confessed that there is no terms and condition that states any of what they did or that allows them to confiscate my funds.
The message has been updated by the AskGamblers Complaints Team on August 5th, 2016.