My credit cards have been double charged/Issue with bonus

Hello! I deposited at Flamantis casino 50€, get firts deposit bonus and was playing, won 700€. Than i requsted withdraw and still waiting to get money on skrill from 27th March. 10 days ago their support told me that i have to split withdraw amount in smaller parts. So i have now 200€ pending withdraw now.

Dear Askgamblers, I am using flamantis from 2 days and deposited to this bookmaker 5200 TRY (1200 EUR ). Played some games, i was lucky and i won some of them. I requested withdrawal, they requested documents, okay sent them. Waiting from yesterday to send my money, they cancelled it finally. I don't know what more they wait but this is very strange and today they cancelled my withdrawal and took -1100 TRY from my account. Now they refuse to pay my money and i don't know what's their reason. I will be happy if you can assist me in this case as this is typical scam what flamantis makes. Take care

I made a request to withdraw money from the Flamantis on June 4, 2017, there was no money, they said in the chat - wait, on June 13, 2017, they sent email in which I was asked to send documents for account verification (text of the request, my documents, as well as confirmation of receipt of documents, are attached). Already passed 10 days, the account is not verified still, they answer my questions in the chat - waiting (the screenshot of the chat is attached). Kindly ask your help in speeding up the process of verification of account and payment of money.

On 12/11/2016 at 6:46 in the morning, I received an email with a bonus offer of 115% with a code MG1111 (see screenshot attached to this complaint), the bonus was for microgaming slots only, then I connected to this fraudulent casino, I made a deposit of $ 23 with the code MG1111, to my surprise, I had not received any bonus, so I contacted the live chat which was very rude (transcription of the chat attached to this complaint), and I asked them to credit my bonus, the first response of this liar was that this offer expired on 11/11/2016, except I forwarded him the email and he read in the beginning of this email that the offer is valid until 18 / 11/2016 and read also that I received it on 12/11/2016, so to justify the refusal to credit me the bonus, it comes out another fake reason which is that the offer was only for new players who Haven't get the welcome bonus yet, so I asked him to show me where this condition is mentioned in the email, after all the discussion he still refuses to credit me the bonus, so I asked my right to refund my deposit, The reply was even more surprising when he told me to ask for a withdrawal and that the refund of my deposit will be done only after the verification of my account without knowing when this account will be verified, I played and I always play on 90% of the casinos owned by everymatrix NV, I have never had this kind of problem or issue, this casino does all their best and by all the ways to attract players to deposit their money, with plenty of attractive and fakes offers by emails, and once the victim bit into the hook, the scam begins, no bonus as promised by emails, and no deposit refund, is that this kind of scam is tolerated in 2016 by everymatrix NV, or By the concerned authorities, or by askgamblers to have this kind of casinos rated well on their website, by this complaint I ask this liar and scammer casino my legitime right to refund my deposit, and to stop sending me fakes emails and offers.

Copy of the chat transcripts :

Start Time: 11/12/2016 16:23:55
End Time: 11/12/2016 16:48:08
Agents: Mila

Transcripts:
If you do not want to wait, please click here to leave us a message.
Agent Mila has joined the chat.
[16:23:55] Mila: Dear "my name", thank you for contacting us! How may I help you?
[16:23:59] "my name": hi
[16:24:21] "my name": I received an email offer of a deposit bonus of 115% with the code MG1111
[16:24:32] "my name": I made the deposit but I did not receive the bonus
[16:25:26] Mila: May I have your username please?
[16:25:43] "my name": moulayismail
[16:26:15] "my name": I have a screenshot of the email if you want me to send it to you here?
[16:26:29] Mila: Please allow me a few minutes to check this.
[16:26:33] "my name": ok
[16:30:21] Mila: Please be informed this bonus is available until 11/11/2016
[16:30:37] Mila: However you are available for this bonus:
[16:30:37] "my name": not it says valid until 18/11/2016
[16:30:39] Mila: Microgaming reload bonus: 66% up to 66 EUR/USD Bonus code: MG0811 Min. deposit: 10 EUR/USD Rollover 25x bonus and deposit amount Period: 08.11.2016 to 15.11.2016
The visitor has sent a file: email.JPG
[16:30:58] "my name": please check the screenshot
[16:31:10] "my name": the offer is valid until the 18/11/2016
[16:31:39] Mila: Yes, sorry it is until 18/11/2016 , but it is only for players who still didn't receive 1-st deposit bonus
[16:31:50] "my name": it's not mentioned
[16:32:02] "my name": and I have just receive it today at 6 am
[16:32:18] "my name": Hello, Until 18.11.2016 you can claim our new exclusive bonus, available for all Microgaming games! Microgaming casino bonus: 115% up to 115 EUR/GBP/USD Bonus code: MG1111 Min. deposit: 10 EUR/GBP/USD Rollover 25x bonus and deposit amount Promotion period: 11.11.2016 till 18.11.2016 The bonus is valid for all Microgaming slots Go ahead and have a great gaming experience with Flamantis Casino!
[16:32:23] Mila: At the moment you are available for our Reload bonus:
[16:32:23] Mila: Microgaming reload bonus: 66% up to 66 EUR/USD Bonus code: MG0811
[16:33:12] Mila: Unfortunately, you have already received our welcome casino bonus for your 1-st deposit.
[16:33:34] "my name": are you serious with that? I receive an offer of 115% I made the deposit with that code, and you say I can not get the bonus, can you please show me where it says that this offer is for new player ?
[16:34:24] Mila: Unfortunately there is no links to this promotion, however as we already informed you, this bonus available for players, who still didn't receive welcome casino bonus for 1-st deposit.
[16:34:53] "my name": ok please refund my deposit
[16:35:04] "my name": I want my deposit back
[16:35:09] Mila: As we just checked, you have received your welcome casino bonus at 11/03/2016
[16:35:27] "my name": no I recieve it on 12/11/2016 at 6 am
[16:36:01] "my name": 12/11/2016 06:46 that's the date and time in which I receive that email
[16:36:07] Mila: I mean not promotion, but when you have receive your 1-st deposit bonus.
[16:36:16] Mila: at 11/03/2016
[16:36:24] "my name": this offer is for microgaming slots only
[16:36:34] "my name": this can not be for the new players
[16:36:38] Mila: Yes, it is.
[16:36:52] Mila: For Microgaming slots.
[16:36:59] "my name": no, if you can not add my bonus, please refund my deposit now please
[16:37:06] Mila: You can make your withdrawal when you wish.
[16:37:39] "my name": I have to submit a complaint to askgamblers with this issues and the email as prove of what you did
The transcript will be sent to "< email removed >".
[16:38:02] Mila: This is your right.
[16:38:10] "my name": should I receive my deposit right now, when I make the withdraw
[16:38:20] "my name": because I did not touch the deposit
[16:38:34] Mila: You will receive it after your verification.
[16:39:56] "my name": but it's my deposit, and I want to deposit it in other casino to play today, what is this action?
[16:40:23] "my name": why I should wait for any verification if the deposit was not touch and I did not start playing
[16:40:52] "my name": you refuse to give me the bonus I received, so pay me back my deposit
[16:41:02] Mila: Please request the withdrawal.
[16:41:26] "my name": If I do, when I should receive that back that deposit
[16:41:41] Mila: In order to verify your account please provide the following documents: 1). Government-issued identification document (passport, ID card, etc.) 2). Recent utility bill with address on it (not older than 3 months). 3). The screenshot with deposit by Neteller. Please send them to email address: [email protected]
[16:41:57] Mila: After your verification you will receive it directly.
[16:42:33] "my name": you mean if I send my documents right now, you will pay it today too?
[16:43:01] Mila: Sure, if your account will be verified today.
[16:43:59] "my name": ok, I send the document right now, with the review of this issue at your page at askgamblers with the complaints too, thank you
The transcript will be sent to "< email removed >".
[16:46:29] "my name": documents sent
[16:47:03] Mila: Is there something else I can do for you?
[16:47:29] "my name": I make that withdraw now, and Ask to get my deposit back please
[16:47:57] Mila: We will send your documents to our relevant department and we will inform you via-email when your account will be verified.
The visitor has left the chat.
The chat is ended. (16:48:09)

Hi i registered with this casino a few days ago. I deposited approximately £500. I received an email from Everymatrix on 30th May, saying as I was already self excluded from Casinoluck.com which is one of their Casinos, this exclusion will end on13/08/2019 and that I had ATTEMPTED to register an account with Flamantis Casino we are obliged to exclude your newly registered account. Please see attached. I received this email AFTER I had been accepted by Flamantis Casino and allowed to deposit and play. I feel this has been very wrong and tactical. I am asking for Your help to please have them Refund the deposits I have made. I also want to make others aware of Everymatrix procedure on how they decide when to intervene with self exclusion and alerting their customers, once they have been able to register, play and lose. I have sent an email To Flamantis Casino and Everymatrix am at the moment awaiting a response. I would like Ask Gambkers to help me please.

I made a deposit of £200 on 21st March 2016 and managed to win £800 and made a withdrawal by bank transfer the same day and was told the next day, the payment had been processed and I would receive it in 3-5 days. I am still waiting to receive the payment and have been told by Flamantis support that the payment has been sent from their side. Now the other problem is I am currently self-excluded from Jetbull for a year which is operated by EveryMatrix as is Flamantis Casino which I only realised last week when they sent an email saying I had been self-excluded from Flamantis as well. Now if Flamantis are saying they have made the payment, where is it?

Before making my deposit at Flamantis Casino I first spoke with the live Chat agent to make sure everything was going to run smooth. So after speaking with Gustav I was told that the bonus code FL15A1 was fine to use. So I went ahead and deposited using the code FL15A1, however I was not credited the bonus so I immediately typed back to Gustav and told him that I entered the bonus code when making my deposit however the bonus wasn't added. I was then told the following by Gustav. "Please be informed that the mentioned offer is welcome casino bonus and could not be combined with other welcome bonuses" "Sorry for the misleading, however what I can credit you now is 50% reload bonus" I couldn't believe what I was reading and after speaking with Gustav I quickly realized that he had no intention of helping anyone. He tells me that he can add a 50% reload bonus, that's the best he can do. I'm thinking to myself that is a joke, I have received an email just a few hours ago with the bonus code F10F which is atleast 100% reload bonus. This guy tells me that the 150% reload + 50 free spins is eligible so I make the deposit and he says "Sorry for misleading you I can give you 50%". And on top of that there live chat facility just goes offline it currently says Live Chat 15:00 - 23:30 CET. When you are on the website www.flamantis.com however it's only just gone 23:30 CET and I haven't been able to contact them for the last 50 minutes. I have a copy of the chat transcript, be aware of this casino. Seems that they can't even hold up what they say and are unreasonable soon as they have your money. CHAT TRANSCRIPT Chat transcript from 04/05/2016 Lisa Murray (07:19:22): Hi there I am just wondering if the bonus code FL15A1 is eligible for my 2nd deposit Gustav (07:20:11): This code is usable only one time Lisa Murray (07:22:32): I didn't use this code on my first deposit Gustav (07:23:28): Yes, you are free to claim the bonus Lisa Murray (07:30:33): I just deposited and used the code Lisa Murray (07:30:43): No bonus added Lisa Murray (07:33:24): Still there? Gustav (07:33:58): Yes, I was checking Gustav (07:35:01): Please be informed that the mentioned offer is welcome casino bonus and could not be combined with other welcome bonuses Gustav (07:35:55): Sorry for the misleading, however what I can credit you now is 50% reload bonus Gustav (07:36:10): Do you want me to proceed with this bonus? Lisa Murray (07:36:18): I asked if the code was valid Lisa Murray (07:36:28): So you have to credit it really Lisa Murray (07:36:35): I was very specific Lisa Murray (07:37:22): After I explained everything you still told me the code was valid Gustav (07:38:19): This was the reason, why the system didn't accept the code - is a welcome bonus Lisa Murray (07:38:51): Look Gustav, I asked you if the code was valid Lisa Murray (07:39:02): I told you I had made my first deposit already Gustav (07:39:10): Is partly my fold.. I'm really sorry for that, however is clearly stated - welcome bonus Lisa Murray (07:39:41): Welcome bonus can mean the first deposit, the first 2 deposits, the first 5 deposits Gustav (07:39:52): Yes, and even if you already made your deposit, you can still use the code and claim the bonus, however you didn't just make your first deposiut - you already claimed your first deposit bonus Lisa Murray (07:39:53): This is why I asked you Lisa Murray (07:40:14): I'm not gonna continue to argue Lisa Murray (07:40:38): If you think you can mislead customers and make them deposit, well that's against the law Gustav (07:40:38): Do you want me to credit you 50% Reload Bonus? View chat