You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Silver Oak Casino - Failure to meet payout time frames

REJECTED
Bradjac United States
posted on December 11, 2017.

December 2nd I requested a withdrawal. Customer support then told me to send in the required documents to document Center which I did and on the same day received an email from documents saying they received my documents and they will give them to someone for verification purposes and will contact me in a couple of days. This all was on a Saturday on Tuesday I contacted support the intern told me I need to send in the required documents I have formed him this all has been done so he told me get a little bit more time. I've been trying to contact the document center for the last couple of days through email I'm getting no response and today which is only the 5th day on my withdrawal the money is back in my Silver Oak account $2,500 no of explanation of why but what I'm thinking is they want me to play the money that way they don't have to pay it out. I do see a lot of forms with people with similar problems with this casino some people take over Munch is to get their money from them cuz they keep getting the runaround the same thing is happening with me and someone help

posted on December 12, 2017.

Hi Bradjac--

I'm very sorry, as I've reviewed your account and I see you've played the funds down.

As of now, there are no withdrawals pending approval or withdrawal.

I wish you all the best,

Tawni

AskGamblers
posted on December 12, 2017.

Dear @Bradjac, 


Please confirm casino's statement above, that you played off your winnings in the meantime. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.


Thank you for your cooperation.

AskGamblers
posted on December 16, 2017.

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

By subscribing you are certifying that you are over the age of 18.

Sign up for +420 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie policy.